Customer Service Representative - Kalamazoo, United States - R1 RCM

R1 RCM Kalamazoo, United States

4 weeks ago

Full time

Description

** Customer Service Representative - Borgess Medical Ctr, Ascension - (Full Time)**

**Job Category****:** Patient Services **Requisition Number****:** PATIE016378 Showing 1 location **Job Details**

**Description**

**Shift Days & Hours: 9:30AM-6:00PM, rotating weekends and holidays**

**Ascension** All Saints requires certain vaccinations in order to work onsite at its facilities. Beginning **November 12th**, this includes full vaccination for Covid-19.

As our Customer Service Representative in the Emergency Department, youll work to help our patients check into the Emergency Room. Its fast paced (sometimes chaotic) and youll be the person they rely on to answer questions during registration. Youll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns and questions. To thrive in this job, youll need to be confident with technology and typing, however you dont need to have any previous experience or knowledge in healthcare. Since it is an emergency room department, you will need to be prepared to see serious illness and injuries. Well teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. Since this is a hospital, you must also be up to date on all vaccinations (including but not limited to COVID-19 and annual flu shot), pass a drug test, and pass a background check prior to hire.

Heres what you can expect working in Patient Registration:

Working on computers to intake information in a busy environment. Youll work across multiple screens collecting details that must be input correctly between emergency physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk in a high-stress environment. In the Emergency Department, you will have to work around clinicians interrupting the registration process for emergent clinical care.

Helping people who may be very ill or worried. Were not human computers intaking information. Patients need you to be there for them and listen carefully in order to ease their anxiety. Youll ask follow-up questions and build rapport in real time.

Fast-paced work work environment, often on your feet assisting patients complete their mobile registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people youll get it from arent. You have to work quickly and expect the unexpected. This is not a casual desk job.

A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

At R1, we are committed to promoting diversity, equity and inclusion. We are proud to be an equal opportunity employer. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. We are committed to providing a workplace free of harassment.

If you need assistance or an accommodation to complete any part of the job application process, please contact us at or for assistance

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

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