Customer Service Representative - Kalamazoo, United States - INITIAL, INC.
Description
**Customer Service Representative**
CAROUSEL_PARAGRAPH
Kalamazoo, Michigan
Customer Service/Support
29582
Rentokil ** Share Job**
** Job Description**
**Customer Service Representative**
Griffin Pest Solutions is the largest pest control company in the world, and we are the third largest pest control company in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
**Responsibilities**
Our CSRs are the first contact to help resolve customers' concerns. They are courteous, knowledgeable and empathetic to the callers concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.
**Responsibilities include, but are not limited to;**
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone
High school diploma or GED
2 years of call center experience
Have excellent listening and communication skills
Have a pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multitasking skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday-Friday and Saturdays as needed
Must possess a valid drivers license and pass motor vehicle record search
Successfully meet pre-employment background screen
A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.
Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.
Professional and Personal Growth:
+ Robust Paid Training & Professional Development Path
+ Opportunity to grow - We love to promote from within
+ Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)
Wellness:
+ Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
+ Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
+ Outstanding Company-Paid Short Term Disability
+ Access to Long-Term Disability Insurance
+ Wellness Reimbursement Program
+ Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
+ Company-paid sick time
Savings & Retirement:
+ 401(k) retirement plan with highly-competitive company-matching contributions
+ Holiday Savings Club option with company-matching funds
+ Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)
Work-Life Balance:
+ Vacation Days & sick days
+ Company-Paid Holidays & Floating Holidays
**Qualifications**
Rentokil North America is a Drug-Free Workplace
Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.
**Link to Federal employment poster:**
Revised November 2009
Revised November 2009
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