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    Data & Reporting Analyst - Houston, United States - Perry Homes

    Perry Homes
    Perry Homes Houston, United States

    1 week ago

    Default job background
    Description

    We are pleased to announce the relocation of our corporate headquarters to Greenway Plaza's Phoenix Tower in Houston's Upper Kirby neighborhood.

    The Data and Reporting Analyst, Customer Experience is primarily responsible for providing support in compiling analysis, report generation, and administration of analytics and survey platforms. The position will also be responsible for participating on projects and driving process improvements as it relates to the Customer Experience as well as other marketing initiatives. Factors critical to success include the ability to meet reporting commitments, manage and prioritize multiple projects at once in a dynamic and fast paced environment, and the ability to be flexible and adapt to changing department and business needs.

    Essential Duties and Responsibilities

    • Design, build, deliver and maintain reporting for all customer data using Power BI.
    • Analyze and interpret a mix of qualitative and quantitative data, construct compelling narratives, and deliver timely, accurate, actionable and business relevant metrics.
    • Recognize, develop, and adopt best practices in reporting and analysis: automation, data integrity, test design, analysis, validation and documentation.
    • Complete routine reporting requirements to support weekly, monthly and quarterly business insights.
    • Provide administrative support on platforms within our MarTech stack, including, but not limited to our Marketing Automation platform, Survey Administration platform, and Power BI.
    • Participate on specific projects related to surveys, customer experience, and marketing initiatives.
    • Responsible for managing analytics, cross departmental communications and relationships to drive continual CX improvements in multiple business units and processes.
    • Assist with the leading and shaping of our customer experience model and related initiatives.
    • Work with customer experience leaders to plan and coordinate transformation and improvement of the customer experience unit and achieve business objectives.
    • Collaborate across teams to create alignment between sales, marketing, customer experience and IT.
    • Support team in various areas to ensure the success of the team and department.
    Job Competencies
    • Organizational Skills
    • Time Management
    • Attention to Detail
    • Problem Solving/Analysis
    • Project Management
    Qualifications
    • BA/BS degree preferred.
    • Working knowledge of Power BI and data warehouse concepts and terminology required.
    • Requires at least 3 years of work experience in a relevant capacity.
    • Strong written and verbal communication skills to work across functions, departments and systems to drive incremental and systemic changes.
    • Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Access, Word, and PowerPoint.
    • Experience with platform administration.
    • Project management experience preferred.
    • CX experience preferred.
    • Working marketing and customer experience knowledge.
    Full Benefits Package
    • Health, Dental & Vision
    • 401(k)
    • Life, Short-Term and Long-Term Disability Insurance
    • Employee Assistance Program
    • Health Savings Account
    • Holidays
    • PTO Leave
    • New Home Discount
    • Perry Homes Family College Fund
    • Pet Discount Program
    ***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

    Perry Homes is an Equal Opportunity Employer

    Disclaimer: Recruitment Fraud – Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact
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