April Walker

With over 25 years of dedicated experience in customer service and a comprehensive background in data analytics, I am currently advancing my expertise through professional certification in Google Data Analytics. Proficient in data cleaning, report generation, and skilled in utilizing Excel, Tableau, and SQL, I bring a robust toolkit to analyze complex datasets and derive actionable insights. I am passionate about contributing to a team that values continuous growth, fosters a collaborative culture, and thrives on critical thinking to solve analytical challenges effectively.

With over 25 years of experience in customer service, I am currently a Fulfillment Associate at Amazon, overseeing Amazon Robotics operations and ensuring smooth functionality while maintaining high safety and quality standards. In my role, I conduct inventory audits, resolve discrepancies, and train new associates. Previously, as a Shipping Clerk at CEVA Logistics/Toyota Parts Distribution, I supervised a team, achieving a 95% on-time delivery rate through operational enhancements and compliance with schedules, contributing to improved supply chain efficiency.

I hold a Medical Billing and Coding Certificate from Purdue Global University, completing 44 credits with a 3.62 GPA. Currently pursuing a Bachelor of Health Science in Health Information Management, I have completed 55 credits with a 3.70 GPA, focusing on coursework such as Ethics, Biostatistics, and Health Information Automation. Expected to complete a Google Data Analytics Certificate through Merit America by June 2024, I am honing skills in data collection, transformation, and visualization, supported by practical labs and a comprehensive capstone project.