Customer Service Representative - Hershey, United States - SMG Inc

SMG Inc Hershey, United States

2 weeks ago

Description

Job Description

Our company is renowned for top-notch customer service, and it's what separates us from the rest of our competitors. What we do, we do better than anyone else in the business consulting industry. Our Customer Service Representative team focuses on doing what's best for our customers and creating solutions that will leave a permanent and positive impression.

No matter who you are or where you come from, we have a place for you to call home. You bring the desire to succeed as a customer service professional, and we'll provide the necessary training and ongoing education. We take immense pride in the opportunity we offer our entry-level Customer Service Representatives to explore their curiosity and thrive forward. Suppose you crave a career where you are always learning something new, putting your customers first, working with a sense of fulfillment, and helping your teammates, all while having fun. In that case, our Customer Service Representative position is the ideal role for you

As A Customer Service Representative You Will Be:

Assisting customers in person by determining their unique needs and presenting appropriate products and services that will increase customer satisfaction
Ensuring sales transactions are completed accurately, timely, and catered to the customer's unique specifications and desires
Informing customers of pricing options, sales promotions, anticipated delays, installation dates, or any additional information that they may need
Upselling new products or services when needed to benefit the customer needs
Attending training meetings and virtual conference calls to retain fresh knowledge of our client's sales, promotions, or updates to product lines
Approaching each customer and communicate solutions in an empathetic, professional, and courteous manner
Assisting fellow customer service and sales team members in exceeding customer acquisition and sales targets

We Look For Individuals With:

An impeccable willingness to learn and expand their professional customer service career
A natural problem-solver with the ability to manage customer complaints with ease
The ability to effectively communicate, verbally and in writing, and willingness to enhance these traits
The ability to consistently display a positive and helpful attitude with customer, sales executives, and co-workers
An empathy, patience, and caring demeanor towards customers, clients, and co-workers

Basic Qualifications We Look For In A Customer Service Representative:

0-3 years of experience as a Customer Service Representative and/or Sales Associate
High school diploma or comparable certification
Willingness to learn new skills
Reliable transportation

Perks:

Inclusive and diverse team from entry-level to senior management
Virtual client meetings and nation-wide conferences to enhance industry knowledge
Company funded vacations and team building events
Opportunities to cross-train in multiple departments (i.e., sales, business development, compliance, etc.)
Hands-on training individualized to your learning needs
Opportunities to advance into a team lead, supervisor, and manager role (no prior experience needed)

#LI-Onsite

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