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    Production Support Specialist - Irving, United States - IT Avalon

    IT Avalon
    IT Avalon Irving, United States

    4 weeks ago

    Default job background
    Description

    Job Responsibilities

    • Customer problem resolution via the telephone
    • Word processing, including general correspondence and data entry
    • Interface with customers regarding inquiries and complaints
    • Effectively research internet for documentation to assist with verification requests
    • Responsible for answering routine questions and issues about products and services from internal and external customers
    • Effectively resolves inquiries or escalates concerns in a timely fashion
    • Analyze credit files to determine cause of missing data, changes to credit data
    • Performs a wide range of support functions to assist in departmental processes
    • Follows clearly defined procedures to complete daily tasks and responsibilities
    • Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
    • Uses basic communication skills to address internal and/or external clients and/or team members
    • Individual contributor working under direct supervision with little autonomy
    • Performs all other duties as assigned by management
    Education
    • High school diploma required; Bachelor's preferred
    Interviews will be held onsite Wednesday 5/8 - Friday 5/10 (Between 9am-3pm)
    Wednesday & Thursday onsite and Friday virtual Primary Skills Year(s) of Experience Customer Service 4 Years Call Center 2 Years Mortgage 2 Years Credit 3 Years Bilingual Spanish - Read & Speak(if bilingual) 6 Years ble to work the mid-shift schedule 11:00am-8:00pm 1 Year

    #LI-DNP
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