Senior Contract Support Specialist - Irving, United States - McKesson

Description

Effective Date: February 22, 2017

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**McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.**

McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe one product, one partner, one patient at a time.

We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.

**Current Need**

The McKesson Contract Administration team is hiring a Senior Contract Support Specialist in Irving TX.

**Position Description**

Responsible for facilitating the accurate and timely onboarding of new Apexus/340B McKesson Medical Surgical customers from a contracts perspective. Work directly with MMS Account Managers to ensure that new and existing customers are added to base contract pricing and tiered pricing if applicable within established service level expectations. Work directly with Pharma, GPO business partners and suppliers to validate contract costing.

**Key Responsibilities**

Provide support to leadership by providing direction on process enhancements and system issues

Drive Apexus compliance with little guidance from direct manager

Create reports as requested in Power query, Toad, or SQL Server

Apexus SME for systems and process expertise

Represent the department on Apexus project teams as needed

Act as knowledge holder on all Apexus rules, regulations, and contract compliance updates

Identify automation and enhancement opportunities

Work directly with Account Sales Managers, Account Managers, Project Managers, Directors, and internal partners to facilitate the onboarding process as requested

Provide Account Managers with updates regarding onboarding status and assist with the resolution of related issues

Maintain, administer, and verify progress on a daily basis related to assigned implementations in sales force cases

Obtain supporting authentication from HRSA, RX suppliers, and resolve eligibility issues

Ensure compliance with departmental and corporate document storage and retention polices

Partner with Pharma Contract Operations to ensure successful transition of customers to the correct contracts and resolving costing issues

Adhere to department service level and quality standards as supported through the quality control process and various departmental metrics

Participate in user acceptance testing related to IT initiatives, including the development of test scripts and documentation of testing results

Responsible for the escalation of contract and/or system issues

Partner with support services including Technology Solutions and Six Sigma to help drive change

Gather and present information to identify/prevent errors at the root cause level

Communicate regularly with leadership, multiple business units, suppliers, and drive efficiency initiatives

**Minimum Requirements**

Experience in Contract Administration with specific expertise in customer eligibility and in-depth knowledge of McKesson systems, GPO, and supplier complexities. High level customer service/sales support experience preferred with a demonstrated ability to build rapport and relationships with customers/business partners.

**Core Competencies**

Customer service oriented

Solid written and verbal communication skills

Knowledge of accounting concepts and practices

Process improvement capabilities

Innovative solutions

Problem solving skills

Decision-making skills

Sense of accountability

Self-motivated

Excellent interpersonal communication skills

Strong analytical skills

Adaptable to changing environment and technology

Strong sense of urgency

**Specialized Knowledge and Skills**

SalesForce

PowerBI

Power Query

JD Edwards

SAP

TOAD

Strong Excel skills

PowerPoint

Access

**Education**

A Bachelors Degree is required, or equivalent work experience in a related field.

**Environment**

Traditional office requirements. Large percentage of time performing computer-based work is required.

**Must be authorized to work in the US. Sponsorship is not available for this position.**

**McKesson is an Equal Opportunity/Affirmative Action employer.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Emplo