Knowledge Management Specialist - Washington, United States - Computer World Services

Computer World Services Washington, United States

3 weeks ago

Description

Job Description

The mission of the OFR is to support the Financial Stability Oversight Council (FSOC) in promoting financial stability by: collecting data on behalf of FSOC; providing such data to FSOC and member agencies; standardizing the types and formats of data reported and collected; performing applied research and essential long-term research; developing tools for risk measurement and monitoring; performing other related services; making the results of the activities of the OFR available to financial regulatory agencies; and assisting such member agencies in determining the types of formats of data authorized to be collected by such member agencies.

Key Tasks and Responsibilities

The OFR is seeking an experienced knowledge management specialist to Assist in the design, development, and implementation of Knowledge Management (KM) strategies. Apply expertise in KM tools and deploy information management and content management strategies and experience. Comprehend and recognize key barriers to KM behavioral change and develop effective change management programs. Analyze business processes, interview stakeholders, and evaluate strategic and IT plans to develop KM programs. Develop KM governance structures and processes for implementing KM programs and systems and provide consulting thought leadership on current best practices in KM, portal design, and intellectual capital and content management.

The successful candidate will have a successful track record of performance in their field of expertise while being a self-starter. This position will provide technical support and advisory services for transformational mission projects at the OFR that require a mindset shift toward customer experience and service. This includes, but is not limited to, researching and compiling information and developing materials to be used for enterprise and project planning and decision making. Familiarity with business requirement development and prioritization, customer experience, human-centered design and industry standard change management methodologies are required. Familiarity with SharePoint Online and Agile project management is highly desired. Work assignments for this task order shall focus on the design and implementation of an enterprise change management program and knowledge management structure that enable best-in-class delivery of new services to the OFR's customers. Will provide support across OFR's organizational divisions including, but not limited to, the Operations Division.

Assist OFR with developing and implementing new models of engagement and service delivery, with an eye to the enterprise knowledge and change management structures needed for exceptional customer experiences. The contractor shall make design, functionality, and process improvement recommendations for consideration by OFR management. In addition, the contractor shall assist with preparing project-related artefacts, documenting requirements, developing knowledge and change management models in response to prioritized requirements, and supporting the implementation of approved models.

The work process for obtaining requirements shall be collaborative based on interviews and documents gathered from OFR team members and other applicable groups. Work products will cover a range of OFR content management, knowledge portal, and change management needs and include both externally and internally facing documentation supporting real-time leadership decisions.

In addition to gathering requirements, the contractor shall provide advice and recommendations in all areas of the business intelligence and analytics which may include, but not limited to, the following:

Participate in stakeholder discovery sessions to gather, define, validate, and prioritize requirements for organizational performance dashboards and related decision-making tools.
Research available, current knowledge architecture to develop a recommended knowledge management and content management strategy with a focus on improving information quality, access, availability, and reliability.
Design, test, and modify guidance, documentation, and other administrative tools based on user requirements. Includes demonstrating prototypes and leading end user testing to obtain feedback to ensure the design is responsive to needs. May include creating custom knowledge libraries or change management tools not available out of the box - particularly in SharePoint Online.
Assist in fixing issues as they arise, by analyzing the problem, providing written recommendations for resolution that include the impact of the proposed action(s), and taking agreed upon corrective actions.
Provide ongoing support for document development, review, and preservation.
Identify opportunities to improve user experience and increase automation. Share recommendations and execute agreed upon actions.
Create technical and functional documentation, including training materials, workflow maps, and administrator and end user job aids.
May support the integration of and coordinating access to large volumes of content on the backend infrastructure.

Education & Experience

At least 3-5 years of relevant experience supporting enterprise knowledge management and change management efforts
Experience in consulting with cross-functional teams
Experience with creating knowledge and change frameworks needed to implement and support service delivery
In-depth understanding of HCD design and how to use it in support of knowledge projects
Experience constructing training materials, change management communications, and governance documentation for content, change, and knowledge at an enterprise-level
In-depth understanding of HCD and how to use it in support of documentation requests
Preference given for experience engaging in Agile projects

Certifications

Preference given for certifications in Knowledge Management and Change Management
Preference given for certifications in UI, UX, CX, and HCD

Security Clearance

Public Trust

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

Remote work or D.C. office

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at or

Data Managment Specialist

1 week ago

Calibrate North LLC. Washington, United States

Title: Data Management Specialist · Location: Washington, DC (Onsite) · Terms: Full-Time/Permanent · Security Clearance: Due to the nature of the work being done, all qualified candidates must possess an active TS/SCI clearance. · The Data Management Specialist will will de ...
Records Management Specialist

3 weeks ago

Logistics Management Institute Washington, United States

LMI is seeking a skilled Records Management Specialist at our client location in Washington, DC. LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, a Management, Records, Speciali ...
Practice Management Specialist

2 weeks ago

Crowell & Moring Washington, United States

Job Description · Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is ...
Office Management Specialist

3 weeks ago

Seneca Holdings Washington, DC, United States

Great Hillis seeking an Office management Specialist to support our government client in Washington, DC. · Duties and Responsibilities include but are not limited to: · Reports directly to the SRA Office Director (and/or policy coordinator) · The contractor shall provide support ...
Practice Management Specialist

2 weeks ago

Crowell & Moring Washington, United States

Job Description · Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is ...
Vulnerability Management Specialist

4 weeks ago

ASRC Federal Holding Company Washington, United States

ASRC Federal Data Networx is seeking a high performing Vulnerability Management Specialists to provide IT security support to a current government contract in Washington, DC. · Position: Vulnerability Management Specialist (1. Web Application and 2. Database) · Location: Remote; ...
Records Management Specialist

3 weeks ago

VetJobs Washington, United States

Job Description · PotomacWave is looking for a Records Management Specialist to join our team supporting a Federal client in Washington, DC. The individual supporting this position serves as the Office of Intelligence and Counterintelligence's Records Management Specialist who p ...
Records Management Specialist

1 week ago

MB Staffing Washington, United States

2 days ago · Be among the first 25 applicants · Qualifications · Job Description · High School diploma, vocational office administration training, and the equivalent with at least one (1) to two (2) years of office experience, OR a minimum of two (2) to three (3) years special ...
Information Management Specialist

12 hours ago

Arlo Solutions Washington, United States

Position OverviewArlo is in search of an Information Management Specialist t o support the Federal Housing Finance Agency (FHFA ) Office of the Chief Operating Officer ( OCOO ) Front Office (FO) and Business Operations Branch (BOB) with an internal network review and update.Work ...
Logistics Management Specialist

3 weeks ago

Bristol Bay Native Corporation Washington, United States

TekPro Support Services (TSS) is seeking Logistics Management Specialists who will be responsible for managing the movement and distribution of good and materials to ensure timely delivery to customers. This position works closely with logistics personnel, vendors, and customers ...
Emergency Management Specialist

2 weeks ago

MDW Associates, LLC Washington, United States

Job Description · Job Description · MDW is seeking · Contingent Hire · candidates to provide · Emergency Management Specialist · support to our Washington Headquarters Services Facilities Services Directorate (WHS/FSD) client. The Emergency Management Specialist must be cap ...
Capacity Management Specialist

6 days ago

VISTRADA Washington, United States

Job Posting: Capacity Management Specialist · Vistrada is seeking highly skilled and motivated Capacity Management Specialists to join our dynamic team. As a Capacity Management Specialist, you will play a crucial role in optimizing and enhancing the performance of our computer s ...
Event Management Specialist

6 days ago

ManTech International Corporation Washington, United States

Event Management Specialist page is loaded Event Management Specialist Apply locations USA-DC-Washington USA-MD-Adelphi USA-VA-Quantico USA-MD-Annapolis Junction USA-VA-Chantilly time type Full time posted on Posted 2 Days Ago job requisition id R51749 Secure our Nation, Ignite y ...
Classification Management Specialist

3 weeks ago

Athena Technology Group Inc Washington, United States

Company Description · Athena Technology Group, Inc. is a Service Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state of the art command and control and ...
Security Management Specialist

3 weeks ago

National Guard Employment Network Washington, United States

Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
Capacity Management Specialist

1 week ago

VISTRADA Washington, United States

Job Posting: Capacity Management Specialist · Vistrada is seeking highly skilled and motivated Capacity Management Specialists to join our dynamic team. As a Capacity Management Specialist, you will play a crucial role in optimizing and enhancing the performance of our computer ...
Practice Management Specialist

3 weeks ago

Crowell & Moring Washington, United States

Job Description · Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is ...
Emergency Management Specialist

2 weeks ago

Dynamis Washington, United States

Job Description · Job Description · Dynamis is seeking a Mid-Level Emergency Management Specialist to support the design, development, conduct, and evaluation of discussion- and operations-based exercises for the Cybersecurity and Infrastructure Security Agency (CISA) Exercises ...
Logistics Management Specialist

3 weeks ago

Bristol Bay Native Corporation Washington, United States

TekPro Support Services (TSS) is seeking Logistics Management Specialists who will be responsible for managing the movement and distribution of good and materials to ensure timely delivery to customers. This position works closely with logistics personnel, vendors, and customers ...
Grants Management Specialist

1 week ago

Guidehouse Washington, United States

Job Family :Operational Effectiveness ConsultingTravel Required :Up to 10%Clearance Required :Active SecretWhat You Will Do :Guidehouse is seeking a Grants Management Specialist to support the Department of State. The candidate will assist threat teams to include China, Iran, Rus ...