- Provides 5-star customer service to all employees (in all forms of communication).
- Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
- Manages outgoing mail/package transactions.
- Performs duties associated with shipping and receiving of materials.
- Notifies employees upon receipt of inbound deliveries.
- Distributes mail/packages to company personnel.
- Acts as point of contact for company personnel on mail/package inquiries.
- Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper).
- Submit work orders for certain requests.
- Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
- Will perform meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- Will perform light maintenance and cleaning duties as assigned.
- Maintains the Business Service Center area in a neat and orderly fashion.
- Monitors level of office supplies on the floor, and replenishing and orders accordingly.
- Assists with copy/print orders and/or monitoring the copy/print equipment for satisfactory functionality.
- Proactively seeks out additional work during downtime.
- Builds professional relationships with customers and other teams.
- Maintains professionalism and composure when interacting with all employees.
- Trains back-up and providing guidance on policies and procedures.
- Determines what additional support is needed when handling sensitive inquiries.
- Provides exceptionalcustomer service to client.
- Provides reception or concierge (front of office) coverage as needed.
- Assigns tasks to team members.
- Determines the completion timeline and monitor progress to keep the project on track and on schedule.
- Communicates clear instructions to team members.
- Creates and distribute reports to update the company on the team's progress.
- Works in conjunction of supervisor to determine day-to-day operational needs at site.
- Strong verbal and written communication skills.
- Excellent customer service skills.
- PC skills MS Office Suite experience.
- Ability to handle multiple tasks simultaneously.
- Good organizational skills.
- Working knowledge of MFD equipment.
- Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
- Possesses ability to work independently and capable of completing projects.
- Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
- High School Diploma (or equivalent) required.
- 2+ years prior work experience preferred.
- 1+ year of lead experience preferred, or the equivalent of professional experiences.
- Ability to work assigned work hours determined by manager.
- Excellent organizational and time management skills.
- Analytical abilities and aptitude in problem-solving.
- Superb written and verbal communication skills.
- Current knowledge or ability to learn computer-based systems required for functions of position.
- Required to maintain an overall professional appearance and attitude.
- Adhere to all policies and procedures required.
- Training and Leadership proven abilities to organize, motivate, and retain team.
- Approximately 50% of the time this position requires the below physical demands.
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
- Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
- Ability to lift or move 40 lbs. or greater frequently.
-
Lead Service Associate
1 week ago
Rite Aid King City, United StatesCompany · - Rite Aid · - Requisition · - JR034380 · - Last Updated · - Department · - Lead Service Associate · **Job Locations**: · - Rite Aid Store Canal Street, King City, California, Job Description · Lead Service Associate · Contribute to our mission to improve Health and Wel ...
-
Service Department Associate
2 weeks ago
Big K Ace Hardware Sun City, United States**About Big K ACE Hardware**: · Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our com ...
-
Pharmacy Service Associate Pt
1 week ago
Rite Aid King City, United StatesCompany · - Rite Aid · - Requisition · - JR034685 · - Last Updated · - Department · - Pharmacy · **Job Locations**: · - Rite Aid Store Canal Street, King City, California, Job Description · **Pharmacy Service Associate**: · **Contribute to our mission to improve Health and Wellne ...
-
Service Associate
1 week ago
Stryker Seattle, United StatesHere, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more a Solutions, Associate, Sales Re ...
-
Service Associate
4 days ago
Stryker Seattle, United StatesWhy customer service at Stryker? · Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supp ...
-
Service Associate
5 days ago
Stryker Seattle, United StatesWhy customer service at Stryker? · Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and sup ...
-
Lead Service Associate
2 days ago
The Bartell Drug Company Seattle, United StatesLead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provid ...
-
Lead Service Associate
1 week ago
The Bartell Drug Company Seattle, United StatesLead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provid ...
-
Client Service Associate
4 weeks ago
Morgan Stanley Seattle, United States*POSITION SUMMARY* · Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Client Service Associate assists with the development and growth of business through engaging and utilizing the full capa ...
-
Lead Service Associate
4 days ago
The Bartell Drug Company Seattle, United StatesLead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provid ...
-
Service Desk Associate
4 weeks ago
Insight Global Seattle, United StatesTHIS IS A REMOTE ROLE BUT YOU MUST BE LOCAL TO SEATTLE, WA · Job Description: · Title: Service Desk Associate · Duration: 6 month contract, possible hire/extension · Location: Remote but local to Seattle, WA · Pay Rate: 18-19/hr · Required Skills and Experience · Experie ...
-
Client Service Associate
3 weeks ago
Vaco Seattle, United StatesClient Service Associate · A Unique Opportunity with an award-winning independent RIA with an amazing culture and national footprint. Our client is an independent, nationally-ranked investment advisory firm with offices in Los Angeles, San Francisco, New York, Portland, Chicago ...
-
Lead Service Associate
5 days ago
The Bartell Drug Company Seattle, United StatesThe Bartell Drug Company · Lead Service Associate - JR032760 · West Seattle , · Washington · Apply Now · Lead Service AssociateContribute to our mission to improve Health and Wellness in your community.Become a Rite Aid Lead Service Associate, todayAs a Lead Service Associat ...
-
Lead Service Associate
6 days ago
Bartell Drug Seattle, United StatesLead Service Associate · Contribute to our mission to improve Health and Wellness in your community. · Become a Rite Aid Lead Service Associate, today · As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to ...
-
Client Services Associate
1 week ago
SPS North America Inc Seattle, United StatesJob DetailsLevelEntryJob LocationAZSEA 90 - Seattle, WAPosition TypeFull TimeSalary Range$22.11 HourlyJob CategoryCustomer ServiceDescriptionJob Title: Client Services AssociateReports To: The Client Services Associate will report to the Client Services Supervisor, Client Service ...
-
Client Services Associate
3 weeks ago
SPS North America Inc Seattle, United StatesJob DetailsLevelEntryJob LocationAZSEA 51 - Seattle, WAPosition TypeFull TimeSalary Range$ $22.11 HourlyJob CategoryCustomer ServiceDescriptionJob Title: Client Services AssociateReports To: The Client Services Associate will report to the Client Services Supervisor, Client Servi ...
-
Client Services Associate
3 weeks ago
SPS North America Inc Seattle, United StatesJob DetailsLevelEntryJob LocationAZSEA 84 - Seattle, WAPosition TypeFull TimeSalary Range$ $22.11 HourlyJob CategoryCustomer ServiceDescriptionJob Title: Client Services AssociateReports To: The Client Services Associate will report to the Client Services Supervisor, Client Servi ...
-
Donor Services Associate
3 weeks ago
Real Escape From The Sex Trade Seattle, United StatesJob Description · Job Description · REST has an opportunity for a mission-driven, people-first, team player to join us in creating pathways to freedom, safety, and hope for survivors of sex trafficking through our Development Team. · REST is a Seattle-area non-profit that is d ...
-
Client Services Associate
5 days ago
SPS North America Inc Seattle, United StatesJob Details · Level · Entry · Job Location · AZSEA 41 - Seattle, WA · Position Type · Full Time · Salary Range · $22.50 Hourly · Job Category · Customer Service · Description · Job Title: Client Services Associate · Reports To: The Client Services Associate will report ...
-
Customer Service Associate
3 days ago
Savers Thrifts Stores Seattle, United StatesJob Title: Customer Service Associate · Pay Range: Our starting pay ranges from $16.25 to $17.00 depending on job duty/position. · $16.25 = Sales Clerk, Designated Sales Clerk, Custodian, Tagger/Roller Hard, Tagger/Roller Soft · $16.50 = Clothing Sorter/Hanger, Hardware Sorter · ...
Lead Client Services Associate - Seattle, United States - SPS North America Inc
Description
Job DetailsLevel
Entry
Job Location
AZSEA 41 - Seattle, WA
Position Type
Full Time
Salary Range
$24.00 Hourly
Job Category
Customer Service
Description
Job Title:Lead Client Services Associate
Reports To:The Lead Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview:
The Lead Client Services Associateprovides exceptional oversight and administration of office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. This position leads (with direction on supervisor) the client services onsite.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About SPS
SPS is an award-winning employer of choice offering innovative Enterprise Workplace Solutions and Technology Business Solutions to our clients throughout North America including many Fortune 500 companies. A career with SPS includes a robust onboarding and training program to help you unlock your career path possibilities.
In North America, our services include office services such as reception/lobby concierge, mail center, and conference room management in addition to document processing services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, legal, insurance, technology, higher education, advertising, and other professional services, including many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
We encourage candidates to review all our job listings and learn more about SPS at our company website
SPS. The Power of Possibility.