Service Department Associate - Sun City, United States - Big K Ace Hardware

Big K Ace Hardware
Big K Ace Hardware
Verified Company
Sun City, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Big K ACE Hardware:

Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our communities. Our team is full of experts, from plumbing to electrical to gardening and more.

General Summary
The Service Department Associate will assist customers with items that require assistance in assembly or completion.

They will also assist in the stocking of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities
Include the following. Other duties may be assigned.


Service Department:

Duplicate customer keys
Repair and build window screens
Write up work orders for window screen orders
Rekey customer locks
Cut glass
Sharpen customer items such as knives, shears, etc.
Cut and program customer vehicle keys
Complete other household item repairs for customers


Customer Service:

Provide a positive representation of Big K Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.


Qualifications:


Ability to perform and understand basic mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions in order to complete service billing tickets for check out.

Experience
Retail or Hardware knowledge preferred, but not necessary.

Physical Demands
Standing, walking, lifting (up to 40 lbs)
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