- Establish performance objectives, monitor team performance, and provide feedback to team to improve team performance and provide best in class customer service.
- Create workforce and staffing plans for the department to ensure availability of personnel necessary to accomplish departmental business results.
- Allocate department resources as necessary between front office, back office, and Tier II support teams utilizing real time incoming call and support ticket data.
- Build out new policies and procedures and review / update existing ones to ensure the proper business processes are being followed and the needs of our internal/external customers are being met.
- Identify system and workflow improvements to enhance the team's efficiency.
- Act as subject matter expert regarding XPEL product portfolio to provide internal and external customers with detailed product information as required.
- Work jointly with internal departments to coordinate customer support initiatives dealing with returns, warranties, and technical product data to set expectations that meet customers' needs.
- Becomes the main point of contact for escalated customer complaints, concerns, and feedback. Will be expected to analyze escalated issues and quickly determine the appropriate business response.
- Maintain a good working relationship with internal support teams by adhering to existing processes and working with the teams to improve processes and communication as needed.
- Collaborate with Sales, Marketing, Product Management, and IT to ensure that the voice of the customer is represented in key customer impacting projects.
- Create an environment that encourages employee engagement and fosters innovative ideas on process improvement.
- Maintain professional and technical knowledge by tracking emerging trends in call cent
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Customer Service Representative
5 days ago
AlphaGraphics - US816 Bear, United States**Benefits**: · - Competitive salary · - Free uniforms · - Opportunity for advancement · - Paid time off · - Training & development · - Tuition assistance · Established in March 2023, **AlphaGraphics Bear, DE** is a minority, and women owned business. With a commitment to excelle ...
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Customer Service Associate
4 days ago
Pace Electrical & Generator Services Bear, United StatesPace Electrical & Generator Services is an electrical contracting company and Generac generator dealer in Bear, DE. We are proud to be a woman-owned, second-generation family business serving the community since 1986 and are seeking a Customer Service professional to complete our ...
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Customer Service Representative
5 days ago
Dillard's Retail Department Store San Antonio, United StatesJob Summary: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, assisting with inquiries, and ...
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Part Time Customer Service
5 days ago
Gigi's Cupcakes San Antonio, United States Part time**Sweet Opportunity Alert** · **Join the Awesome Team at Gigi's Cupcakes - San Antonio** · **We're seeking a dynamic Customer Service Star, ready to jump in and shine as an on-call team member. Flexibility is key; No set hours, immerse yourself in the thrilling opportunity to con ...
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Customer Service Representative
2 weeks ago
Eclipse Technologies New Braunfels, TX, United States FreelanceExperience (Junior Level) · Experience · Full-time · - At our dealership in the northeast of Braunschweig, we offer you a pleasant and modern working environment where you can contribute your professional expertise and develop it in a targeted manner. Teamwork, flexibility, and a ...
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Customer Service
1 week ago
United Services Automobile Association (USAA) San Antonio, United StatesWhy USAA? · Let's do something that really matters. · We have an important mission: serving the members of the military community and their families. It's both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need t ...
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Customer Service
1 week ago
IBEX San Antonio, United StatesOverview: · The Customer Service Representative helps schedule and coordinate rides to medical facilities for customers who are not able to drive themselves. Our mission is to ensure they can get to and from their medical appointments on time with minimal effort or stress. We ac ...
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Customer Service
2 days ago
Sysco San Antonio, United StatesCompany: · US1283 FreshPoint South Texas, Inc. Zip Code: · 78218 Minimum Level of Education: · High School or Equivalent Minimum Years of Experience: · 2 Years Employment Type: · Full Time Travel Percentage: · 0 COMPENSATION INFORMATION: · The pay range provided is not ind ...
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Customer Service
1 week ago
Barkaritaville Pet Resort San Antonio, United StatesSan Antonio, TX, USA · DOE · Hourly · Full Time · *Full-Time positions will be eligible for company-sponsored employee benefits including medical, dental, paid time off (PTO), and discounts on products and services* · **Barkaritaville Pet Resort** of **San Antonio, TX** is l ...
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Customer Service
1 week ago
CSL Plasma San Antonio, United States**Job Description Summary** · Responsible for preparing the donor, donor area and equipment for the pheresis process. · **Job Description** · Main Responsibilities · 1. Prepares the autopheresis machine for the pheresis process. · 2. Monitors the donor and the pheresis process, r ...
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Customer Service
5 days ago
Pack-Mark, Inc. San Antonio, TX, United StatesPack-Mark, Inc. is the leading regional industrial supply company specializing in packaging supplies and equipment. We are in the process of expanding our organization due to an increase in our sales volume. We offer competitive wages, a liberal benefits package that includes h ...
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Customer Service
3 weeks ago
Lowe's San Antonio, United StatesMr. Rooter Plumbing's proven systems make it easy for our staff members to achieve their goals, whether financial, professional and/or personal.Mr. Rooter implements our Code of Values of Respect, Integrity, and Customer Focus while having Fun in the Process, making it a place yo ...
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Customer Service
2 weeks ago
CSL Plasma San Antonio, United States Paid WorkJob Description · Job Description Summary · Responsible for preparing the donor, donor area and equipment for the pheresis process. · Job Description · Main Responsibilities · Prepares the autopheresis machine for the pheresis process. · Monitors the donor and the pheresis proce ...
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Customer Service
2 weeks ago
CSL Plasma San Antonio, United States Paid WorkJob Description · Job Description Summary · Responsible for preparing the donor, donor area and equipment for the pheresis process. · Job Description · Main Responsibilities · Prepares the autopheresis machine for the pheresis process. · Monitors the donor and the pheresis proce ...
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Customer Service
2 weeks ago
CSL Plasma San Antonio, United States Paid WorkJob Description · Job Description Summary · Responsible for preparing the donor, donor area and equipment for the pheresis process. · Job Description · Main Responsibilities · Prepares the autopheresis machine for the pheresis process. · Monitors the donor and the pheresis proce ...
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Customer Service Rep
1 week ago
FirstOption Staffing San Antonio, United StatesEngage with customers to provide detailed product and service information, ensuring their needs are met. Proactively address customer inquiries, effectively showcasing range of products and services to drive sales. Facilitate the onboarding process f Customer Service, Accounting, ...
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Customer Service Associate
1 week ago
TEKsystems San Antonio, TX, United StatesDescription: · Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as th ...
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Customer Service Associate
1 week ago
TEKsystems San Antonio, TX, United StatesDescription: · Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as th ...
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Customer Service Representative
5 days ago
Pls Financial Services, Inc. San Antonio, United StatesOverview · PLS: People. Location. Service · PLS-which stands for People - Location - Service-is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our chec ...
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Customer Service Representatives
5 days ago
Tallawah MPC San Antonio, United StatesOur firm is an outreach organization sponsored by some of the most prestigious and nationally recognized clients. We are one of the fastest growing outreach programs in our area with a network impacting thousands of individuals nationwide. · Our team shapes our company and conne ...
Director of Customer Service - San Antonio, United States - Xpel Technologies Corp
Description
Director of Customer Service (San Antonio, TX)Published On 9/8/2023
Job Summary:
Lead, develop, and coach customer service supervisors and managers across multiple countries to build successful relationships and deliver an exceptional customer experience.
Core Duties:
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Director of Customer Service professionals in San Antonio
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Garrett Bradley
Data Analytics
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Ben Toalson
Video Editor/Producer, Motion Designer
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Vivian von Ness
Auto Claims Manager
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Jay Mulligan
Business Management Major
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Therese Bustamante
A hard worker with patient care at the forefront.
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Raymond Soto
Telecommunications Technician