- Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools
- ServiceNow ticketing system experience is preferred. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
- Ability to identify and solve problems quickly/escalate issues efficiently
- Familiarity with knowledge process for creating procedural articles is desirable,
- Ability to multitask while client is on the phone by researching knowledge and documenting tickets
- Demonstrated competency in logical and analytical thinking
- Experience in the adaptation and application of rapidly changing technology to business needs,
- Proficient at exercising self-discipline and mindfulness in open call center environment,
- Experience working in contact center environment where the importance of adhering to scheduled breaks is measured,
- Experience working and performing well in environment where individual performance metrics and scores are measured monthly,
- At least 1 yr of IT Phone Support experience
- Ability to work any 8 hour shift within 6AM-6PM EST time span as needed
- Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.
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Help desk
3 weeks ago
Kyyba Boston, United StatesCandidates for this position must have STRONG CUSTOMER SERVICE, COMMUNICATION AND INTERPERSONAL SKILLS. · The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application. · The specialist ...
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Help Desk
1 week ago
New Millenium Consulting Boston, United StatesUrgently looking for · Help Desk Support Technician · for our client based in · Boston, MA . · Title: · Help Desk Support Technician · Duration: · 6-12 months · Location: · Boston, MA · Hourly: · $25 - $30 per hour · Must Have: · Should have at least 5 years of experien ...
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Help Desk Specialist
1 week ago
Rose International Boston, United StatesDate Posted: 05/24/2024 · Hiring Organization: Rose International · Position Number: 464706 · Job Title: Help Desk Specialist · Job Location: Boston, MA, USA, 02108 · Work Model: Hybrid · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly Rate($): 30.00 ...
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Help Desk Administrator
3 days ago
Fiduciary Trust Company Boston, United StatesPRIMARY RESPONSIBILITIES · This position is responsible for providing a wide variety of IT administration, desktop support, and operations tasks. · Ongoing duties include: · Providing desktop support to the company · Maintaining Active Directory user accounts and security/file s ...
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Help Desk Specialist
1 week ago
Acro Service Corp Boston, United StatesHelp Desk specialist · Location : Boston – MA ( Hybrid) · Responsibilities · Provide help desk customer technical support to assist licensees using eGov to apply for/renew licenses. · Determine appropriate response to error conditions. Consult with users and technical personnel ...
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Help Desk Analyst
3 weeks ago
Grand Circle Boston, United StatesJob Description · Job Description · Title: · Help Desk Analyst · Location: · Boston, MA (onsite 3 days a week) · Rate: · DOE · Role and Responsibilities · Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inqui ...
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eLicensing Help Desk
1 week ago
TalentBurst Boston, United StatesPosition Summary: · We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS . This is the priority skill of this posting . The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform. The specialist ...
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Help Desk II
3 weeks ago
Integrated Resources Boston, United StatesDuties: · • Work with and resolve escalated helpdesk requests from managed service provider · • Provide support for AV equipment and meetings (in-person & virtual) · • Image and deploy new user setups (Computer & Desk setup) · • Inventory and software management of IT assets inc ...
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Help Desk Engineer
1 week ago
Focus Technology Solutions Boston, United StatesWe're looking to expand our Help Desk team with a dynamic, self starter to serve as the first point of contact for technical issues with our customers. · Our Managed Services practice offers a full range of services, whether a client has an · existing IT department that is look ...
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Help Desk Analyst
3 weeks ago
Franklin Fitch Boston, United StatesHelp Desk Analyst| Boston Hybrid | $60,000 | Law & Professional Services · Are you looking to join a leading global US Law firm undergoing a digital renovation? · Are you hoping to find a role with crystal clear progression pathways? · You will be working with an established cl ...
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Help Desk Technician
3 weeks ago
TEKsystems Boston, United States: · • Updates user and asset information as appropriate · • Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects · • Provides analysis and resolutio ...
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Help Desk Specialist
1 week ago
UST Boston, United StatesWe are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving technical issues and providing assistance to ensure smooth IT operations. · Location : High St, Boston, ...
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Help Desk Tech I
3 weeks ago
Boston Architectural College Boston, United StatesDESCRIPTION · HELP DESK TECH I - Junior Tech · POSITION SUMMARY: · The Boston Architectural College (BAC) is committed to providing all our students an integrated and exemplary educational experience while ensuring their individual success and empowering them to fully actualize ...
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IT Help Desk Technician
3 weeks ago
Zones Boston, United StatesTerm: 6 months – high probability to concert to perm. · Location: 100% onsite - Boston 02116 · Hours: Full-time. Mon-Friday 8-5pm. · Weekly & Hourly pay commensurate with experience + health benefits, PTO, 401k and much more · IT Help Desk Technician · The IT Help Desk Tech ...
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Help Desk Analyst
3 weeks ago
Overseas Adventure Travel Boston, United StatesLocation: · Boston, MA (onsite 3 days a week) · Rate: · DOE · Role and Responsibilities · Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inquiries via email, phone, or ticketing system. Document all support inc ...
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Help Desk Analyst
3 weeks ago
Grand Circle Boston, United StatesTitle: Help Desk Analyst · Location: Boston, MA (onsite 3 days a week) · Rate: DOE · Role and ResponsibilitiesProvide day-to-day desktop support such as identifying, researching, and resolving technical issues. · Respond to inquiries via email, phone, or ticketing system. Docu ...
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Help Desk Specialist
1 week ago
Rose International Boston, United StatesDate Posted: 05/24/2024 · Hiring Organization: Rose International · Position Number: 464706 · Job Title: Help Desk Specialist · Job Location: Boston, MA, USA, 02108 · Work Model: Hybrid · Employment Type: Temporary · Estimated Duration (In months): 13 · Min Hourly Rate($) ...
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Help Desk Technician
2 weeks ago
Careerbuilder-US Boston, United StatesMindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provid ...
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Help Desk Technician
1 week ago
Careerbuilder-US Boston, United StatesMindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist provides desktop and remote technical support to users on end user hardware. Troubleshoots laptop/desktop PC problems. Responds and follows-up on customer support problems, provid ...
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Help Desk Analyst
3 weeks ago
Hebrew SeniorLife Boston, United StatesOverview: · Hebrew SeniorLife employees set the highest standard in our commitment to redefine the experience of aging. With compassion, resilience, and determination, we make a difference in the lives of patients, residents, their families, and the broad senior care community ev ...
Help Desk - Boston, United States - Westinghouse Electric Company, LLC
Description
Help Desk Coordinator - 12 Months
Richmond, VA
Must be local to Richmond, VA
To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support.
Duties and Responsibilities