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    Dental Patient Coordinator - Fremont, United States - Serene Dental

    Serene Dental
    Serene Dental Fremont, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Dental Office Coordinator & Production Administrator with at least 5 years of experience in a leadership role.

    Responsibilities:
    Exciting opportunity for an individual with strong communication skills & background in dental front office to develop professionally while collaborating closely with the doctor and team to achieve office objectives.

    Handling all dental front desk tasks such as appointment scheduling, insurance verification, patient coordination, treatment plan development & explanation, staff schedule management, office communication & policy enforcement, claims tracking & production maintenance.

    • Manage phone inquiries, address queries, schedule appointments, and convert callers into patients through exceptional customer service.
    • Greet patients, assist with paperwork completion, verify insurance coverage & payment obligations, ensure patient comfort, present treatment options while educating on dental services, clarify insurance details and treatment costs.
    • Offer patients insights on dental procedures, prepare them for the process & inform them about their insurance coverage to avoid any surprises.
    • Optimize appointment schedule, fill vacant slots by reaching out to patients when needed.
    • Collaborate with patients on treatment plans and ensure their adherence to the prescribed course of action.
    • Provide dentists with comprehensive patient details and concerns to prioritize patient care.
    • Monitor insurance payments and aging reports.
    • Maintain effective communication with external parties including laboratories.
    • Conduct follow-up calls to remind patients of upcoming appointments.
    • Initiate proactive communication with the doctor to keep them informed regularly.

    Requirements:
    • Essential qualities include exceptional leadership and problem-solving abilities;
    • Extensive experience in dental front office is a must;
    • Committed to delivering exceptional customer care;
    • Friendly, professional, and highly organized demeanor is essential;
    • Must possess an ambitious and personable attitude to progress alongside the office.


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