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    Dental Patient Coordinator or Office Manager - Fremont, United States - Serene Dental

    Serene Dental
    Serene Dental Fremont, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Dental Office Coordinator & Production Administrator with a minimum of 5 years experience in a leadership position.

    Responsibilities:
    - Hands-on leadership opportunity for someone with top-notch communication skills & dental front office experience to evolve while enjoying the process and collaborating closely with the doctor and other team members to achieve office objectives.

    All dental front desk operations, including scheduling, insurance verification, patient coordination, creating & explaining treatment plans, managing staff schedules, overseeing office communication & policies, monitoring claims & production.

    • Handle phone calls, address inquiries, schedule appointments, and convert inquiries into patients through exceptional customer service.
    • Greet patients, assist with paperwork, verify insurance & payment responsibilities, ensure their comfort, present different options while educating them on dental services and clarifying insurance details and treatment plan costs.
    • Offer patients details on dental procedures and expectations & their insurance coverage to avoid unexpected surprises.
    • Optimize the schedule & fill open appointment slots when needed by reaching out to patients.
    • Collaborate with patients on treatment plans and ensure follow-up.
    • Share specific patient information and concerns with dentists to prioritize patient care.
    • Track insurance payments and aging reports.
    • Effectively communicate with external parties such as labs.
    • Follow up with patients via calls to provide appointment reminders.
    • Be proactive in maintaining regular communication with the doctor.

    Requirements:
    • Exceptional leadership and problem-solving abilities are a must;
    • Significant experience in dental front desk operations is a must;
    • Committed to providing outstanding customer service;
    • Friendly, professional, and highly organized individual required;
    • Seeking an ambitious and affable personality to grow together with the team.

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