Patient Services Coordinator - Doylestown, United States - Starkey Laboratories Inc

Starkey Laboratories Inc Doylestown, United States

3 weeks ago

Description

The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing.

The PSC is responsible for coordinating all aspects of patient care.

This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more.

The PSC is an essential component of the Clinic Team and a steward of its resources.
This position requires partial coverage of our Holland Clinic temporarily.
Approach and Deployment (What to Do & How to Do It)

Receive all patients into the clinic according to standards set forth by the company. (Reception Protocol)
Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee and refreshments.
Answer phones promptly using standard greeting, listen empathetically and follow phone script.
Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.
Facilitate a concierge-level patient experience in the front office. (Setting the Stage)
Keep office neat, clean and current.
Prepare coffee and refreshments every morning.
Review charts for upcoming patient appointments using company checklist.
Lead Morning Huddle on behalf of Clinic Team at the start of each day.
Administer patient intake forms at check-in. Review and update PMS as needed.
Participate as needed in patient education.
Manage patient schedule on behalf of Clinic Team. (Schedule Optimization)
Schedule and confirm all patient appointments.
Enter appointment outcomes within twenty-four hours of completion.
Use strategic scheduling to accommodate same- or next-day new patient appointments.
Prep schedule in advance for daily Opportunities and Special Events.
Manage patient accounts receivable, deposits and inventory for Clinic Team. (Accounts Management)
Track all orders, sales and payments through PMS system.
Adhere to PO Process and inventory guidelines.
Maintain cash 'till' and make regular bank deposits.
Reconcile all deposits daily and report weekly.
Collect patient insurance information and verify benefits.
Submit insurance billing requests. Monitor claim status for follow-up as needed.
Comply with monthly AR and Inventory reporting requirements.
Help build practice through patient contact, outreach and retention marketing. (Customer Lifecycle)
Always schedule follow-up appointments for patients seen in the clinic.
Be familiar with your clinic/regional marketing event calendar.
Place follow-up calls to patients included in remarketing outreach and campaign reports as received.
Ensure accurate patient record classification via updates to required fields and additional research as needed.
Prepare for and participate in special events.
Maintain day-to-day operational procedures. (Integration)
Maintain office supplies and organization.
Manage patient files per company standards.
Adhere to HIPAA guidelines and protect patient privacy.

Results - Performance Measures (How to Measure Success)

Customer Retention - Measured by active customers as a percentage of clinic total customers
Patient Referrals - Measured percentage of referrals from your active customer database
Same- or Next-day New Patient Appointments - Measured by the number of days 'wait time' for Hearing Consultation
Days Sales to Cash - Measured by the number of business days payments are outstanding
Maximized Opportunities - Measured by the percentage of Hearing Consultations completed with a companion (to scheduled)

Other Duties (Non-Measurable)

Support Northland Employee Corporate and/or Department Guidelines
Adhere to guidelines set forth in the Employee Handbook
Support corporate health and safety objectives
React to change productively and handle other essential duties as assigned
Actively engage in meetings and training sessions applicable to the position

Job Requirements (Knowledge, skills and abilities for performance of essential duties])

Minimum education, certification and experience requirements:

Education: High school diploma preferred or equivalent work history
Experience: Some experience in a customer service or retail position desirable.
Knowledge: Solid computer skills and knowledge of Microsoft Office Programs
Industry familiarity encouraged

Skills & Abilities

Excellent Customer Service skills
Ability to organize and multitask
Problem solving skills
Good communication and interpersonal skills required
A strong desire to learn
Positive outlook
Joy, Respect and Courage
Responsibilities

Confidential Information:
This position has access to a variety of confidential customer data.

Required Communication:

External: This position communicates regularly with patients, manufacturers, other vendors, and insurance companies
Internal: This position communicates regularly with the administrative, clinical and leadership teams.

Working Conditions:

Normal office conditions
Occasional travel required for training and meetings

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job.

Rather, they are intended only to describe the general nature of the job.
#LI-EB1

#J-18808-Ljbffr

Patient Services Coordinator

3 weeks ago

Dahl Consulting Doylestown, United States

Title: Patient Services Coordinator · Wage: $18-$19/hr + monthly bonus · Location: Doylestown, PA · Patient Services Coordinator Job Description · The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her journey to better hear ...
Patient Services Coordinator

2 weeks ago

Dahl Consulting Doylestown, United States

Title: · Patient Services Coordinator · Wage: · $18-$19/hr + monthly bonus · Location: · Doylestown, PA · Patient Services Coordinator Job Description · The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her journey to b ...
Coordinator of Outpatient Services

1 week ago

Bucks County Doylestown, United States

Career Opportunities How to Apply: · If you meet the qualifications and are interested in a position, complete a job application. · When online application is complete, you will receive a confirmation email. You also have the option of visiting one of our two locations to compl ...
Patient Services Coordinator

2 weeks ago

Starkey HearCare Doylestown, United States

Reference #: 22b1a1dd b31b f871 Description · The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a p ...
Patient Services Coordinator

3 weeks ago

Starkey HearCare Doylestown, United States

The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experien ...
Managed Service Coordinator

1 week ago

The Thompson Organization Doylestown, PA, United States

We are looking for an experienced Service Manager to lead a team of automotive professionals. What does it mean to work for The Thompson Organization? It means acting on the highest level of empathy and professionalism with every customer and employee to anticipate and address ne ...
preschool early intervention service coordinator

3 weeks ago

Bucks IU Doylestown, PA, United States

· Come work for the Bucks IU A great opportunity to be part of a collaborative work environment with excellent employee benefit plan options, PSERS pension plan and a flexible, school calendar work schedule. · JOB DESCRIPTION · Job Summary: This position is responsible for insur ...
Genetic Counseling Asst

2 weeks ago

Doylestown Health Doylestown, United States

Job Detail · - **Job Title**: · - Genetic Counseling Asst- **Req**: · **Location**: · - Pavilion (attached to hospital)- **Department**: · - Cancer Services- **Schedule**: · - 730am-400pmPURPOSE OF JOB: The Genetic Counselor Assistant is responsible to support the GC and other cl ...
Part Time Youth Van Driver

3 weeks ago

TABOR CHILDREN SERVICES Doylestown, United States Part time

**JOB SUMMARY** · The Transportation Aide, also known as the Case Aide for the Adolescent Initiative Program, transports youth throughout various counties including but not limited to Bucks, Montgomery, Delaware, Philadelphia, Lehigh, and/ or Northampton County. The Case Aide may ...
Medication Reconciliation Technician

2 weeks ago

Doylestown Health Doylestown, United States

Job Detail · - **Job Title**: · - Medication Reconciliation Technician - Pharmacy - Casual- **Req**: · **Location**: · - **Department**: · - Pharmacy- **Schedule**: · - weekend schedule/ 1 summer/winter holiday- · **PURPOSE OF JOB**: · - Under the general direction of the hospita ...
Safe House Manager

3 weeks ago

A Woman's Place Doylestown, United States

A Woman's Place (AWP) is seeking an individual who embodies our values of courage, creativity, equality, integrity, respect, and social justice for our open Full-Time Safe House Manager position. This person would have the opportunity to be a strong leader for our safe housing pr ...
Pharmacy Technician

1 week ago

Doylestown Health Doylestown, United States

Job Detail · - **Job Title**: · - Pharmacy Technician - Pharmacy - Regular Part-Time - Days- **Req**: · **Location**: · - Hospital- **Department**: · - Pharmacy- **Schedule**: · - 1 wkend/mo, 1 summer/winter holiday- · - PURPOSE OF JOB: · - To assist the pharmacist in providing a ...
Field Nurse

3 weeks ago

Doylestown Hospital Doylestown, United States

Job Detail · - **Job Title**: · - Field Nurse - Home Health Care - Full-Time - Days- **Req**: · **Location**: · - Swamp Road- **Department**: · - Homecare- **Schedule**: · - PURPOSE OF JOB: · - Provides direct nursing care to Home Care patients. Is responsible for case management ...
Field Nurse

3 weeks ago

Doylestown Hospital Doylestown, United States

Job Detail · - **Job Title**: · - Field Nurse - Home Health Care - Casual - Variable Shifts- **Req**: · **Location**: · - Hospital- **Department**: · - Homecare- **Schedule**: · - PURPOSE OF JOB: · - Provides direct nursing care to Home Care patients. Is responsible for case mana ...
Pat Rn

3 weeks ago

Doylestown Health Doylestown, United States

Job Detail · - **Job Title**: · - PAT RN- **Req**: · **Location**: · - Hospital- **Department**: · - Pre-Admission Testing- **Schedule**: · - 16 hours per month- · - no holidays or weekends- · **PURPOSE OF JOB**: To ensure an efficient process for all Admit Day of Surgery and Sam ...
Insurance Claims Billing/job File Coordinator

3 weeks ago

SERVPRO of Columbia, Montour & Sullivan Counties Doylestown, United States

**Benefits**: · - Competitive salary · - Dental insurance · - Health insurance · - Paid time off · - Training & development · - Vision insurance · Do you love helping people through difficult situations? · Then don't miss your chance to join our Franchise as a new Job File Coordi ...
Alcohol and Substance Abuse Counselor

3 weeks ago

PrimeCare Medical, Inc. Doylestown, United States

We are offering a $10,000.00 Sign On Bonus for this position · PrimeCare Medical, Inc. is looking for a **Alcohol and Substance Abuse Counselor (LSW, LCSW, LPC, CADC, or CAADC) t**o work in the medical department at the **Bucks County Department of Corrections** located in **Doyl ...
Assistant Service Manager

1 week ago

Fred Beans Automotive Doylestown, United States

**Join Fred Beans Automotive Group, voted Best Places to Work 5 years running and Healthiest Employers for 2021 and 2022** · **Salary plus bonus pay plans** · Fred Beans is seeking to hire an Assistant Service Manager in Doylestown, PA As a top performer in customer · satisfactio ...
Office Manager

2 weeks ago

WJM Engineering, Inc. Doylestown, United States

At WJM Engineering, Inc., we are passionate about providing our customers with the best possible experience. When you partner with WJM Engineering to fulfill your project needs, you will work with professionals who will complete the project to the highest standards. WJM Engineeri ...
Relationship Banker, Doylestown, PA

2 weeks ago

Santander Holdings USA Inc Doylestown, United States Full time

Relationship Banker, Doylestown, PADoylestown, United States of AmericaUSA Job Family Description: Identifies and pursues new sales prospects within existing or untapped markets. Gathers market intelligence, generates leads, and develops proposals/campaigns to garner new business ...