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    Call Center Member Service Representative - Indianapolis, United States - Indiana Members Credit Union

    Indiana Members Credit Union
    Indiana Members Credit Union Indianapolis, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    SUMMARY/OBJECTIVE

    Answer incoming phone calls. Provide a variety of service functions with excellent member service.

    RESPONSIBILITIES AND DUTIES

    • Answer telephone calls and process members transactions as requested
    • Answer individual questions or help members with problems regarding their account
    • Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
    • Process wire transfers by mail, fax, and email
    • Mail or overnight check withdrawals from members' accounts
    • Order checks and debit cards, process stop payments, mail statements and histories
    • Provide help with online banking, reset PINs and passwords
    • Post mail deposits and mail payments
    • Assist branches with problems in the phone center
    • Scan checks, transaction tickets, membership agreement forms, etc.
    • Other duties as assigned

    EDUCATION AND EXPERIENCE

    • High School Diploma or Equivalent
    • Previous Call Center Experience
    • Completion of Indiana Members Credit Union Internal Training
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