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    Call Center Representative - Birmingham, United States - PrideStaff

    PrideStaff
    PrideStaff Birmingham, United States

    4 weeks ago

    PrideStaff background
    Description
    PrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well.

    PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the enjoyment of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With PrideStaff, you will be treated fairly, with courtesy and respect. Work with a Staffing and Recruiting agency that works for you

    Responsibilities:
    • Ability to conduct inbound and outbound calls.
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed.
    Minimum Requirements
    • Must be able to work Monday - Friday 8:00 a.m.-5:00 p.m.
    • Must be familiar with basic computer functions (such as copying and pasting).
    • Must be familiar with successfully navigating through Internet Explorer.
    • Must be able to pass a basic Microsoft Word test (scoring 80% or better).
    • Must be able to pass an alpha numeric data entry test based on speed, accuracy, and number of errors.
    • Must have proven data entry experience.
    • Must be on time, with a positive attitude and ready to work.
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