- Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority; refers problems that are beyond their authority to their supervisor, along with their recommendations.
- Assists members and employees with all electronic services including mobile banking, remote deposit capture, home banking, online accounts and web loan payments.
- Takes credit applications received by phone and forwards the application to a Loan Specialist for processing.
- Takes credit applications received by phone and forwards the application to a Loan Specialist for processing.
- Identifies cross-sell opportunities and cross-sells services to members.
- Ensures the appropriate records are maintained and required reports are prepared.
- Provides check and deposit verification for merchants.
- Performs other job-related duties required or assigned.
- Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
- Develop and maintain knowledge of all relevant policies and procedures to ensure compliance with applicable regulations.
- Successfully resolve member issues with limited transfers.
- Process member transactions with zero unresolved errors.
- Successfully recommend a new product or service to qualified members.
- Contribute to overall Call Center Quality Loop score of 6.7 or higher.
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Southlake Orthopaedics Birmingham, United StatesSouthlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friend ...
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Re-Bath Birmingham, United StatesWere seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represen ...
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UAB Health System Birmingham, United StatesPosition Description: · Schedule: Monday-Friday Day Shift · Location: Remote · Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our ...
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Bath Planet Birmingham, United StatesJob Description · Job DescriptionExperienced Call Center Representative · Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North A ...
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Bath Planet Birmingham, United StatesJob Description · Job DescriptionExperienced Call Center Representative · Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North A ...
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Southlake Orthopaedics Birmingham, United StatesJob Description · Job DescriptionSouthlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional ...
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PrideStaff Birmingham, United StatesPrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well. · PrideStaff can offer you a wide-range ...
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dixieland rebath Birmingham, United StatesJob Description · Job DescriptionWe're seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates t ...
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UA Health Services Foundation Birmingham, United StatesSchedule: Monday-Friday Day Shift. Location: Remote. Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to ou Representative, Customer Serv ...
Call Center Representative - Birmingham, United States - America's First
Description
Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.Essential Functions & Responsibilities
Experience - One year to three years of similar or related experience.
Education - A high school education or GED.
Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills - Good listening and telephone skills; able to operate a 10-key calculator, and computer keyboard; able to make decisions with minimum information.
Physical Requirements - Light lifting required.
