Jobs
>
Birmingham

    Access Center Representative - Birmingham, United States - UAB Health System

    UAB Health System
    UAB Health System Birmingham, United States

    3 weeks ago

    Default job background
    Description

    Position Description:


    Schedule:
    Monday-Friday Day Shift


    Location:
    Remote


    Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more.

    In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.


    Under general supervision and according to established policies and procedures, the Access Center Representative is responsible for accurately and efficiently answering and completing calls that are received from patients, their caregiver, relatives and other members of the healthcare team while providing the highest level of customer service.

    This involves scheduling patient appointments, prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions under the direction of the patient's physician.

    Excellent customer service skills coupled with enthusiasm and compassion is required.

    Employee is required to work remotely after initial orientation.

    Position Requirements:

    Position requires a high school diploma or equivalent. Business Office Education or similar coursework desired. College degree or relevant coursework may substitute for part of experience requirement. Must consistently meet or exceed all MSO/IDX standards set by organization.

    Must:
    (1) Attend all required course work assigned by management; (2)possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (5) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation.

    For remote assignment employee must provide:

    High speed internet access


    • Dedicated, secure and safe work space
    • Noise-free environment to take patient calls
    LICENSE, CERTIFICATION AND/


    OR REGISTRATION:

    Required:
    None

    TRAITS &


    SKILLS:
    Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills


    Must be able to:
    (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one's own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

    UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
  • Southlake Orthopaedics

    Call Center Representative

    1 week ago

    Southlake Orthopaedics Hoover, United States

    Southlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friend ...

  • ITAC Solutions

    Call Center Representative

    3 weeks ago

    ITAC Solutions Birmingham, United States

    ITAC Solutions is seeking someone with a "go-getter" attitude to fill a Call Center Representative position with an innovative company in the Birmingham area. This person must be able to adapt quickly to changing situations and resolve customer issues with ease · What you'll be ...

  • dixieland rebath

    Call Center Representative

    3 weeks ago

    dixieland rebath Birmingham, United States

    We're seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represe ...

  • America's First Federal Credit Union

    Call Center Representative

    3 weeks ago

    America's First Federal Credit Union Birmingham, United States

    Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions & Responsibilities Assists members and potential members with t Call Center, Representative, ...

  • Re-Bath, LLC

    Call Center Representative

    3 weeks ago

    Re-Bath, LLC Birmingham, United States

    We're seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represe ...

  • Home Franchise Concepts

    Call Center Representative

    2 hours ago

    Home Franchise Concepts Birmingham, United States

    About Our Company · Home Franchise Concepts , is one of the world's largest franchise systems in the home improvement goods and services space, among the world's largest franchise businesses and a recognized leader in franchisee-franchisor relationships. Home Franchise Concepts ...

  • Diversified Gas & Oil Corporation

    Call Center Representative

    3 weeks ago

    Diversified Gas & Oil Corporation Birmingham, United States

    Overview: · Diversified Gas & Oil Corporation (DGOC) is a wholly-owned subsidiary of Diversified Energy Company PLC, a US-based company listed on the New York Stock Exchange (NYSE) and London Stock Exchange (LSE) under the ticker symbol DEC. Diversified Gas & Oil Corporation (DG ...

  • ITAC Solutions

    Call Center Representative

    2 weeks ago

    ITAC Solutions Birmingham, United States

    Are you a go-getter with a knack for customer satisfaction? Join our forward-thinking client's dynamic team as a Call Center Representative We have partnered with them to find a quick-thinking problem-solver who thrives in a fast-paced environment. If you're ready to tackle chall ...

  • Southlake Orthopaedics

    Call Center Representative

    3 weeks ago

    Southlake Orthopaedics Birmingham, United States

    Southlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional, organized, engaging, and friend ...

  • Re-Bath

    Call Center Representative

    3 weeks ago

    Re-Bath Birmingham, United States

    Were seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates to elevate our company and represen ...

  • Diversified Gas & Oil Corporation

    Call Center Representative

    1 week ago

    Diversified Gas & Oil Corporation Birmingham, United States

    Position: Call Center Representative Location: Birmingham, AL · Job Id: # of Openings: 3 CALL CENTER REPRESENTATIVE JOB ID: COMPANY PROFILE: Diversified Gas & Oil Corporation (DGOC) is an established owner and operator of producing conventional and unconventional natural gas & ...

  • Bath Planet

    Call Center Representative

    2 weeks ago

    Bath Planet Birmingham, United States

    Job Description · Job DescriptionExperienced Call Center Representative · Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North A ...

  • Boston College

    Service Center Representative

    3 weeks ago

    Boston College Chestnut Hill, United States

    Boston College Introduction · Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston C ...

  • Bath Planet

    Call Center Representative

    1 day ago

    Bath Planet Birmingham, United States

    Job Description · Job DescriptionExperienced Call Center Representative · Bath Planet is one of the fastest growing brands in the acrylic bath remodeling industry. We are looking for quality people to join our winning team. Our goal is simple, to beautify bathrooms across North A ...

  • PrideStaff

    Call Center Representative

    3 weeks ago

    PrideStaff Birmingham, United States

    PrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well. · PrideStaff can offer you a wide-range ...

  • America's First

    Call Center Representative

    3 weeks ago

    America's First Birmingham, United States

    Role: To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. · Essential Functions & ResponsibilitiesAssists members and potential members with their telephone requests; answ ...

  • OnTime Service LLC

    Call Center Representative

    2 weeks ago

    OnTime Service LLC Birmingham, United States

    Job Description · Job DescriptionJob description · Call Center Representative · Who Are We · OnTime Service began in 1975 and is still locally and family owned and operated. We have been blessed with an amazing team dedicated to serving people. Our mission statement, if you want ...

  • Southlake Orthopaedics

    Call Center Representative

    2 weeks ago

    Southlake Orthopaedics Birmingham, United States

    Job Description · Job DescriptionSouthlake Orthopaedics has an opening for a full-time Call Center Representative at our Hoover location, which is a busy and very fast paced clinic. The position is Monday - Friday, 8am to 5pm. The ideal candidate should be courteous, professional ...

  • PrideStaff

    Call Center Representative

    2 weeks ago

    PrideStaff Birmingham, United States

    PrideStaff has clients in the area searching for experienced, proven individuals to assist with temporary, temporary-to-hire and direct hire positions. We are looking for people who are professional and who can represent any company well. · PrideStaff can offer you a wide-range ...

  • dixieland rebath

    Call Center Representative

    2 weeks ago

    dixieland rebath Birmingham, United States

    Job Description · Job DescriptionWe're seeking talented people to join the Re-Bath family. We've built a work environment that inspires its employees as much as its customers. Our offices foster a culture of acceptance and a reputation for excellence, hiring the best candidates t ...