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business support specialist
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business support specialist
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business support specialist
1 week ago
Randstad Johnston, United Statesbusiness support specialist. · johnston , rhode island · posted 5 days ago · job details · summary · $19 - $19.50 per hour · temp to perm · high school · category business and financial operations occupations · referenceAB_ · job details · Are you interested in advancing y ...
Inbound Business Banking Specialist - Johnston, United States - Citizens
Description
As part of our dedicated Contact Center team, our Inbound Business Banking Specialists create positive interactions with customers every day, whether thats delivering a memorable service experience, or helping to problem-solve.
Often the first point of contact for our business customers, our Inbound Business Banking Specialists respond to an average of 40 incoming calls per day. As the voice of our company, you must possess effective communication and interpersonal skills, as well as be enthusiastic about helping customers and driving their satisfaction.
Primary Responsibilities
+ Handle inbound calls in a timely manner
+ Identify customer needs, research customer issues, resolve complaints, and provide solutions
+ Maintain ownership of calls throughout the lifecycle of a callers request, including any follow-up, and escalate when appropriate
+ Provides superior customer service and solutions in an efficient manner
+ Identify opportunities for driving sales and revenue of the companys existing product suite, and seize opportunities to deepen relationships when appropriate
+ Participates in ongoing training and briefing activities to ensure awareness of changes in products, services and promotions
+ Processes transactions accurately
+ Achieve established business line goals
+ Mentor new team members
Required Skills and Qualifications
+ High school degree or equivalent
+ Experience working in a call center or customer support role
+ Strong active listening and verbal communication skills
+ Proficiency in problem-solving
+ Ability to multitask and manage time effectively
Preferred Skills and Qualifications
+ Experience in conflict resolution
+ Experience in customer sales
+ Two (2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred
+ Proficient knowledge Office suite programs
+ Knowledge of business products and services
Hours and Work Schedule
+ Hours per Week: 40
+ Work Schedule: Tue-Sat 9:30-6PM EST
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
