Collection recovery specialists - Johnston, United States - Randstad

Randstad Johnston, United States

3 weeks ago

Description

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Johnston location. As a Collection Recovery Specialist you will be responsible for fielding a variety of customer calls with a passion to deliver high quality solutions for our customers. You will work with the customers to help them through their financial hardship by offering a wide variety of assistance and options. Are you ready to kickstart your career in banking? Are you passionate about helping customers navigate financial challenges while making a tangible impact on our bottom line? If you thrive in a fast-paced, ever-changing environment and enjoy collaborating with a team of professionals, then our Collections and Recovery Specialist role might be the perfect fit for you.

salary: $20 - $21.97 per hour
shift: First
work hours: 8 AM - 7 PM
education: Bachelors

Responsibilities

As a Collection Recovery Specialist, Job Duties include:

Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
Adhere to policy and compliance guidelines regarding security of customer information. Including local, state and federal laws.
Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
Review account status, advise customers of current status, and request additional information as needed on inbound / outbound calls.

Skills:

2 + years of Collections experience or Customer Support in a Banking Environment.
Working knowledge of Fair Debt Collections Practices.
Excellent written and verbal communication skills.
Ability to perform in a production environment and meet monthly operational metric goals.
Shifts: Monday-Thursday 9am 7pm and Saturday from 8am-12pm & Monday Friday 10am-7pm.

If you enjoy working with customers and thrive in a fast paced environment then embark on a rewarding career where you can make a difference while achieving your professional goals Apply for this Collection Recovery Specialist position today

The essential functions of this role include:

working weekends

Skills

Business Support

Collections Recovery

Fair Debt Collection

Retail Banking

Collections

Customer Support

Call Center

Consumer Banking

Consumer Collections

Confidentiality

Responsiveness

Analytical Thinking

Account Status

Math

Payment Processing

Payment Collections

Banking Operations

Written Communication

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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