Jobs

    Collection Recovery Senior Specialist - Johnston, United States - Citizens Financial Group, Inc.

    Citizens Financial Group, Inc.
    Citizens Financial Group, Inc. Johnston, United States

    2 weeks ago

    Default job background
    Description


    As a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us.

    Empowerment to provide one call resolution with customers to find mutually beneficial arrangements to bring resolution to delinquent loans.

    A collaborative team environment where colleagues work together to resolve complex customer issues

    Manual and systemic dialing, Skip Tracing, partnering with multiple vendors to accomplish overall account resolution

    Using multiple systems of records, including software involving Excel, Dialer Grid

    Ability to multi-task and work independently in a fast paced work environment

    Maintaining compliance with all banking requirements

    Self-worker, overall guidelines and training will be provided but decisions for each customer are to be made with mindful decisions that are mutually beneficial to both our customer and the Bank


    What we offer:
    Exceptional benefits such as medical, dental, and generous Paid Time Off policy

    Schedule options that allow you to find the ideal work/life balance

    Access to 401(k) with corporate match and Employee Stock Purchase Program

    Access to exclusive colleague offers on Citizens Bank products and services

    A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

    Work Schedule: 40 hours

    Monday- Friday

    Pay $22 per hour

    Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

    Equal Employment Opportunity

    At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability.

    Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

    Equal Employment and Opportunity Employer

    Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

    Benefits


    We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

    View Benefits

    Awards We've Received

    FORTUNE's World's Most Admired Companies

    Human Rights Campaign Corporate Equality Index 100 Award

    Military Friendly Employer

    Age-Friendly Institute's Certified Age-Friendly Employer

    Bloomberg Gender Equality Index, Standout

    Dave Thomas Foundation's Best Adoption-Friendly Workplace

    DiversityInc

    Top Regional Company for Diversity

    Forbes America's Best Large Employers

    National Organization on Disability's Leading Disability Employer
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