- Handle inbound calls in a timely manner
- Identify customer needs, research customer issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller's request, including any follow-up, and escalate when appropriate
- Provides superior customer service and solutions in an efficient manner
- Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to deepen relationships when appropriate
- Participates in ongoing training and briefing activities to ensure awareness of changes in products, services and promotions
- Processes transactions accurately
- Achieve established business line goals
- Mentor new team members
- High school degree or equivalent
- Experience working in a call center or customer support role
- Strong active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Experience in conflict resolution
- Experience in customer sales
- Two (2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred
- Proficient knowledge Office suite programs
- Knowledge of business products and services
- Hours per Week: 40
- Work Schedule: Tue-Sat 9:30-6PM EST
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Inbound Business Banking Specialist
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Citizens Johnston, United StatesAs part of our dedicated Contact Center team, our Inbound Business Banking Specialists create positive interactions with customers every day, whether thats delivering a memorable service experience, or helping to problem-solve. · Often the first point of contact for our business ...
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Citizens Johnston, United StatesAs part of our dedicated Contact Center team, our Inbound Business Banking Specialists create positive interactions with customers every day, whether that's delivering a memorable service experience, or helping to problem-solve. · Often the first point of contact for our business ...
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Inbound Business Banking Specialist - Johnston, United States - Citizens
Description
As part of our dedicated Contact Center team, our Inbound Business Banking Specialists create positive interactions with customers every day, whether that's delivering a memorable service experience, or helping to problem-solve.
Often the first point of contact for our business customers, our Inbound Business Banking Specialists respond to an average of 40 incoming calls per day. As the voice of our company, you must possess effective communication and interpersonal skills, as well as be enthusiastic about helping customers and driving their satisfaction.
Primary Responsibilities
Required Skills and Qualifications
Preferred Skills and Qualifications
Hours and Work Schedule
