-
Consumer QA QC Sr Specialist
1 week ago
Citizens Johnston, United StatesThe Consumer QA QC Sr. Specialist will perform Quality Assurance & Control tasks across the Collections & Recovery business lines. The Sr. Specialist must possess the ability to work in a fast paced, high volume, and deadline-controlled environment. The processes reviewed can be ...
-
Consumer Ops. Execution Manager
1 day ago
Citizens Johnston, United States**Description** · Consumer Ops. Execution Manager - FCRA Tradeline Testing & Remediation · **Description - External & Internal** · In this role, you'll experience new things, create new opportunities, think beyond your role, and make an impact. As the Consumer Operations Executio ...
-
Collection recovery specialists
1 day ago
Randstad Johnston, United StatesAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Johnston location. As a Collectio ...
-
business support specialist
4 days ago
Randstad Johnston, United Statesbusiness support specialist. · johnston , rhode island · posted 2 days ago · job details · summary · $19 - $19.50 per hour · temp to perm · high school · category business and financial operations occupations · referenceAB_ · job details · Are you interested in advancing y ...
-
Brokerage Client Service Specialist
5 days ago
Citizens Johnston, United StatesCitizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $220.4 billion in assets as of March 31, 2024.Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailo ...
-
business support specialist
16 hours ago
Randstad Johnston, United Statesbusiness support specialist. · johnston , rhode island · posted 6 days ago · job details · summary · $19 - $19.50 per hour · temp to perm · high school · category business and financial operations occupations · referenceAB_ · job details · Are you interested in advancing y ...
-
business support specialist
2 days ago
Randstad Johnston, United Statesbusiness support specialist. · johnston , rhode island · posted 4 days ago · job details · summary · $19 - $19.50 per hour · temp to perm · high school · category business and financial operations occupations · referenceAB_ · job details · Are you interested in advancing y ...
-
business support specialist
1 day ago
Randstad Johnston, United Statesbusiness support specialist. · johnston , rhode island · posted 5 days ago · job details · summary · $19 - $19.50 per hour · temp to perm · high school · category business and financial operations occupations · referenceAB_ · job details · Are you interested in advancing y ...
-
business support specialist
3 days ago
Randstad Johnston, United Statesbusiness support specialist. · johnston , rhode island · posted 3 days ago · job details · summary · $19 - $19.50 per hour · temp to perm · high school · category business and financial operations occupations · referenceAB_ · job details · Are you interested in advancing y ...
-
Customer Support Specialist-Call Center
1 week ago
Jobs for Humanity Johnston, United StatesCompany Description · Job Description · Customer Support Specialist-Call Center · This is a contract position. · This is an on-site position in Providence, RI. · About this position · This Consumer Lending Advisor role is a call center position supporting customers for one o ...
-
Brokerage Client Service Specialist
5 days ago
Citizens Johnston, United StatesJob Description · Description · Citizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $220.4 billion in assets as of March 31, 2024.Citizens Securities Inc. helps its customers reach their potential by listening to them and understa ...
-
Brokerage Client Service Specialist
6 days ago
Citizens Financial Group, Inc. Johnston, United States· Citizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $220.4 billion in assets as of March 31, 2024.Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer ta ...
-
Brokerage Client Service Specialist
1 week ago
Citizens Johnston, United StatesCitizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $220.4 billion in assets as of March 31, 2024.Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailo ...
-
Brokerage Client Service Specialist RI
4 days ago
Citizens Johnston, United StatesCitizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $220.4 billion in assets as of March 31, 2024.Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailo ...
-
Brokerage Client Service Specialist
4 days ago
Citizens Johnston, United StatesCitizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $220.4 billion in assets as of March 31, 2024.Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailor ...
-
Brokerage Client Service Specialist
1 week ago
Citizens Johnston, United StatesDescription · Citizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $220.4 billion in assets as of March 31, 2024.Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs ...
-
Automotive Guest Care Specialist
2 days ago
Car-X Tire & Auto Johnston, United StatesJob Description · Job DescriptionCompany Description · Monro, Inc. · CarX parent company, Monro, Inc. is one of the nation's largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). T ...
-
Brokerage Client Service Specialist
6 days ago
Citizens Johnston, United States Full timeCitizens Financial Group, Inc. is one of the nation's oldest and largest financial institutions, with $220.4 billion in assets as of March 31, ns Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailored advice, ...
-
Business Support Specialist
6 days ago
Randstad USA Johnston, United States TEMPORARY, Full timeAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Business Support Specialist to join their Johnston location. As a Business Supp ...
Consumer QA QC Sr Specialist - Johnston, United States - Citizens
Description
The Consumer QA QC Sr. Specialist will perform Quality Assurance & Control tasks across the Collections & Recovery business lines. The Sr. Specialist must possess the ability to work in a fast paced, high volume, and deadline-controlled environment. The processes reviewed can be multifaceted and may require routine decision-making abilities. The candidate must have strong attention to detail and be able to recognize and respond to shifting priorities, all while maintaining accuracy and completeness of the assigned workload. Both regulatory and operational requirements are reviewed for accuracy, timeliness & completeness, therefore, attention to detail as well as strong written and verbal communication skills are necessary. The candidate is empowered to evaluate and recommend improvements to facilitate the efficiency and effectiveness of quality control efforts and productivity.
Primary responsibilities include:
+ Executing, with a high degree of attention to detail, various quality control tests related to Collections & Recovery to ensure adherence of existing Citizens policies and procedures as well as regulatory guidelines.
+ Maintaining a strong risk and control environment by promoting a culture of risk awareness and accountability
+ Responsible to escalate to management any violations to ensure business line managers can coach accurately and appropriately
+ Responsible for building and maintaining partnerships with business line stakeholders and working closely with those stakeholders to self-identify and mitigate risks within the business
+ Working with subject matter experts to research and resolve exceptions identified during quality control testing
+ Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.
+ Design and implement new controls when needed or requesting, ensuring potential risks are mitigated and both regulatory and operational requirements are adhered to
Required Skills/Experience:
+ 1-3 years experience in financial industry (Collections Role a plus)
+ Strong organizational, research and communication skills
+ Intermediate proficiency in Microsoft Suite (Excel, PowerPoint)
+ History of strong performance driven by being self-motivated, taking initiative to turn ideas into actions, and producing significant output at a high level
+ Aptitude to learn new skills or software independently to be able to provide better guidance and recommendations to colleagues and management
+ Proven organization skills, attention to detail, and ability to handle multiple projects simultaneously
Preferred skills:
+ 1+ year QA/QC experience
Education/Certifications:
Education:
+ Associates or Bachelors Degree preferred. Relevant work experience may be substituted in lieu of degree.
Hours and Work Schedule:
Hours per Week: 40
Work Schedule:
Monday Friday, 8am-4:45pm
Hybrid
+ In office 3 days
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
04/29/2024
