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Collection Recovery Specialists
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Randstad North America, Inc. Johnston, United StatesAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Joh Specialist, Recovery, Healthc ...
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Collection recovery specialists
1 day ago
Randstad Johnston, United StatesAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Johnston location. As a Collectio ...
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Collection Recovery Specialist
1 day ago
Citizens Financial Group, Inc. Johnston, United StatesAre you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced Recovery, Specialist, Banking ...
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Collection Recovery Specialist
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Citizens Johnston, United StatesAre you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever chan ...
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Collection Recovery Senior Specialist
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Citizens Financial Group, Inc. Johnston, United StatesAs a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us. Empowerment to provide one cal Recovery, Specialist, Senior, ...
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Collection Recovery Senior Specialist
1 week ago
Citizens Financial Group, Inc. Johnston, United States· As a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us. · Empowerment to provide one call resolution with custome ...
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Collection Recovery Senior Specialist
1 week ago
Citizens Johnston, United StatesAs a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us. · Empowerment to provide one call resolution with customers ...
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Collection Recovery Senior Specialist
5 days ago
Citizens Johnston, United StatesAs a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us. · Empowerment to provide one call resolution with customers ...
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Investigator I
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Citizens Johnston, United States**Description** · The Investigator I within our Corporate Security division will support the ongoing success of the Investigations function by providing an independent and objective investigations service throughout the organization. · In this role, you will participate in a vari ...
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Consumer QA QC Sr Specialist
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Citizens Johnston, United StatesThe Consumer QA QC Sr. Specialist will perform Quality Assurance & Control tasks across the Collections & Recovery business lines. The Sr. Specialist must possess the ability to work in a fast paced, high volume, and deadline-controlled environment. The processes reviewed can be ...
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Consumer QA QC Sr Specialist
2 weeks ago
Citizens Johnston, United StatesThe Consumer QA QC Sr. Specialist will perform Quality Assurance & Control tasks across the Collections & Recovery business lines. The Sr. Specialist must possess the ability to work in a fast paced, high volume, and deadline-controlled environment. The processes reviewed can be ...
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Investigator I
2 days ago
Citizens Johnston, United StatesThe Investigator I within our Corporate Security division will support the ongoing success of the Investigations function by providing an independent and objective investigations service throughout the organization. · In this role, you will participate in a variety of investigat ...
Collection Recovery Specialist - Johnston, United States - Citizens
Description
Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.
At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn. Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact.
What you can expect in this role:
+ Field a variety of customer calls with a passion to deliver high quality solutions for our customers
+ Help customers through their financial hardship by offering a wide variety of assistance and options
+ Extensive training utilizing some of the most advanced techniques and tools, including an advanced AI training tool to give our colleagues the most realistic experience possible
+ Dedicated support from leaders and peers to support your development and performance
+ A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual
+ Satisfaction and pride in producing high quality work
What we offer
+ Competitive salary
+ Exceptional benefits such as medical, dental, and generous Paid Time Off policy
+ Variety of work schedules to suit your lifestyle and needs
+ Opportunities to grow your career with a company that values career progression
+ Access to 401(k) with corporate match and Employee Stock Purchase Program
+ Access to exclusive colleague offers on Citizens products and services
Responsibilities
+ Collect payments on predefined accounts through problem resolution, servicing and negotiation techniques.
+ Adhere to policy and compliance guidelines regarding security of customer information. Includes Citizens, local, state and federal laws.
+ Adhere to system documentation, policies and procedures to ensure accurate operational reporting.
+ Review account status, advise customer of current status, and request additional information as needed on inbound / outbound calls.
+ Ability to consistently and proficiently negotiate payments on accounts within all level stages of delinquency within one line of business.
+ Ensure operational goals are met as set by department standards.
+ Achieve a quality score as set by department standards.
+ Adheres to provided schedule.
+ Determine account status based on system of record.
What makes a successful member of the Collections and Recovery team? The positive energy and confidence you bring to Citizens and its customers every day will help build relationships with customers so you can anticipate their financial needs and provide suitable repayment solutions. Each Specialist will also be required to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information.
Qualifications
+ Excellent oral communications counseling and persuasion skills
+ Knowledge of Fair Debt Collection Practices flexibility to adapt to changing business needs and requirements with a consistent, positive attitude
+ Excellent data entry and typing skills
+ Math aptitude
+ Familiarity with digital phone systems
+ Make independent decisions and exercise sound judgment
+ Organized work habits
+ Ability to perform in a production environment and meet monthly operational metric goals
Education
+ High School Diploma Required Associates preferred
Hours and Work Schedule
+ Hours per Week:40
+ Work Schedule:1st shift with one day off on the weekend
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
05/01/2024