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Business Banking Relationship Support Specialist I - Johnston, United States - Citizens
Description
As the Business Banking Operations RSS I, you will provide high level personalized support to Business Banking portfolio managed customers. You will execute all aspects of servicing for assigned portfolio customers that will elevate the customers experience with the intent to retain and grow existing portfolios. You will also be responsible of controls as they provide service to customers, as well as maintaining internal records for portfolios.
Responsibilities / Description
The Relationship Support Specialists (RSS), a member of the Business Banking Customer Service and Support group. This role supports the Relationship Managers and their managed clients by providing expertise in Deposit and Lending Products and Servicing for clients with a TCL under $1MM. An RSS1 will act as a liaison with business partners to fulfill RM and customer requests. They strive to deliver the highest level of customer service and pride themselves in their dedication to live the Credo every day. This position will provide a high level of personalized support to Business Banking Relationship Manager Sales Teams.
+ Execute numerous aspects of servicing for business portfolio customers that will elevate the customer experience with the intent to retain and grow existing portfolios.
+ Work with Relationship Managers to meet customer service needs as well as a provide a clear understanding of business customer needs and products focusing on deposit & lending servicing.
+ Research in-depth issues and provide resolution in a timely manner.
Qualifications
Required Skills/Experience:
+ Strong customer service and communication skills to interact with internal and external customers in a mature and professional manner; ability to understand complicated customer transactions, diagnose customer problems and determine appropriate solutions
+ Working knowledge of bank applications including, but not limited to, EASI, Mainframe, AFS, and the Microsoft Office suite.
+ Experience in is a plus as this is the primary tool used by Business Banking Sales along with AFS which is the loan servicing system for business loans.
Preferred Skills/Experience:
+ Prefer 3 years of customer service experience handling and resolving customer issues
+ Continuously build customer relationships over the telephone through consistent follow up and problem resolution
+ Work with several internal and external partners to resolve problems, verify sales data and deepen partner relationships through collaboration
+ Have the ability to follow detailed procedures to ensure highest standard for audit and risk purposes
+ Knowledge and understanding of business products to assist sales in providing customers with a positive experience
+ Some understanding of the flow of a business loans moving through the underwriting process from submission to closing
+ Basic understanding of key federal regulations and laws that impact business customers.
Education, Certifications and/or Other Professional Credentials:
+ High School or GED required
+ Associate's degree preferred
Hours & Work Schedule
Hours per Week: 40 hours
Work Schedule: Monday-Friday 8:00 AM - 5:00 PM
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth
05/25/2024
