- Monitor the ITSM ticketing system for incoming requests including assigning and escalating accordingly.
- Respond to new incidents and requests and resolve technical issues encompassing hardware, software, and networking within established SLA by providing remote and onsite support.
- Escalate issues that cannot be resolved within the documented SLAs.
- Respond to inquiries and requests from users, and management to provide technical assistance and support to ensure service availability.
- Administration of servers, network resources, and telephony systems to ensure availability of services to authorized users when necessary.
- Track all work in the ITSM ticketing system ensuring all assigned tickets have accurate and up-to-date account of all troubleshooting steps and follow-up details.
- Responsibilities include account management as well as asset and inventory management of hardware relevant to user onboarding, break/fix, and user offboarding. Includes moving and lifting of hardware including PC's, monitors, and printers.
- Including RMA of hardware through vendor portals in a timely manner.
- Work collaboratively with internal engineering staff to determine and resolve general problems reported by users.
- Documentation creation and maintenance of job aids and/or knowledge articles.
- Other duties as assigned by management.
- 2+ years proven experience supporting clients at a Tier1 IT Help Desk. Supporting various operating system platforms; Microsoft Windows 10+ & Apple iOS
- 2+ years client hardware experience troubleshooting Windows drivers & physical hardware components.
- Encompass knowledge preferred but not required.
- Technical proficiency of Microsoft Office 365 productivity software, O365 Administration, Microsoft Exchange administration, AD/AAD hybrid environments, standard and wireless networking (WiFi), Apple iOS, Android devices, network and local printers, AV software, and the use of Remote Management tools.
- Microsoft Technology Associate (MTA)
- Apple Care Mac Technician (ACMT)
- CompTIA A+ Certification
- HDI Customer Service Representative (HDI-CSR)
-
Investment Support Analyst
4 days ago
CalSTRS West Sacramento, United States**CalSTRS is Hiring Are you ready to take your career to the next level?** · The CalSTRS Investments Branch is seeking an experienced individual to work as a Staff Services Analyst on the Global Equity team. · Global Equity is the largest asset class by market value in the total ...
-
Systems Support Analyst
3 days ago
California Employment Development Department (EDD) Sacramento, United States_**ALL APPLICATIONS MUST BE SUBMITTED THROUGH CALCAREERS**_ · **Job Description and Duties** · **THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.** · If you lo ...
-
Desktop Support Analyst
1 week ago
Pasco Roseville, United StatesSummary/Objective: · The Desktop Support Analyst, under limited supervision, performs the installation, repair and preventative maintenance of personal computers, network servers, network equipment, phone systems and related systems. Assists in determining suitable software and ...
-
Desktop Support Analyst
2 days ago
PASCO Scientific Roseville, United StatesJob Description · Job DescriptionSummary/Objective: · The Desktop Support Analyst, under limited supervision, performs the installation, repair and preventative maintenance of personal computers, network servers, network equipment, phone systems and related systems. Assists in de ...
-
Technical Support Analyst
1 week ago
Gainwell Technologies Roseville, United StatesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...
-
Pricing Treasury Analyst
2 days ago
AgWest Farm Credit Rocklin, United StatesAgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United Sta ...
-
Quality Control Analyst
2 days ago
MilliporeSigma Rocklin, United StatesWork Your Magic with us Start your next chapter and join MilliporeSigma. · Ready to explore, break barriers, and discover more? We know you've got big plans '" so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our s ...
-
Randstad Rocklin, United Statesdesktop support analyst level 2 in office temp to perm. · rocklin , california · posted april 23, 2024 · job details · summary · $28 - $32 per hour · contract · associate degree · category computer and mathematical occupations · reference · job details · job summary: ...
-
Randstad Rocklin, United Statesdesktop support analyst level 2 in office temp to perm. · + rocklin , california · + posted 7 days ago · **job details** · summary · + $28 - $32 per hour · + contract · + associate degree · + category computer and mathematical occupations · + reference1049808 · job details · job ...
-
Randstad USA Rocklin, United States Freelance, Full timejob summary: · Our enterprise client has an immediate consulting opportunity for an experienced End User Support Analyst to provide hands on and phone support to corporate end users in multiple locations across North America. · Candidate will work in office in office Everyday, fi ...
-
Desktop Support IT Analyst
3 hours ago
CodeForce Folsom, United StatesRoles & Responsibilities: · Review, evaluate, design, implement and maintain the corporate technology systems. · Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes. · Ability to communicate complicated techni ...
-
Admin Support Analyst
1 week ago
State of California Sacramento, United StatesWhy Join DHCS? · The Department of Health Care Services (DHCS) is the backbone of California's health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencie ...
-
Business Support Analyst
2 weeks ago
National WIC Association Sacramento, United StatesThis position supports the California Department of Public Health's (CDPH) mission and strategic plan by advancing the health and well-being of California's diverse people and communities. As an employee of the Women, Infants, and Children (WIC) Division's Operations Team, specif ...
-
Acquisition Support Analyst
1 week ago
VALID8 Financial Sacramento, United StatesGeneral knowledge of real estate and accounting practices and principles. · Able to take direction, clarify if uncertain of request, and make appropriate notes to understand and appropriately respond to consultants, and interface effectively and/or collaborate with others. · Prof ...
-
Support Analyst/IT Help Desk Analyst
6 days ago
AMISEQ Sacramento, United StatesNote: Need Typing Test results for submission is mandatory. · Job Description: · o High School Diploma or equivalent · o 1 year of IT service/help desk operations experience · o Complete service requests and troubleshoot computer and device problems via the telephone & web channe ...
-
Technical Support Analyst
2 weeks ago
Gainwell Technologies LLC Roseville, United StatesBe part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a compa ...
-
Systems Analyst 2- Support
1 week ago
Oracle Sacramento, United StatesJob Description · Come and join us Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team will focus on product development and product strategy for Oracle Health while building out a complete platform supporting modernized, automated health ...
-
Computer Client Support Analyst, Asc
3 days ago
Sunrise System Inc Sacramento, United StatesJob Title: Computer Client Support Analyst, Asc · Job Id: · Location: Sacramento, CA · Duration: 12 Months On W2 Contract · Description: · ****PLEASE ATTACH TYPING TEST RESULTS IN THE SUBMISSION. · These positions will be 100% onsite to start and once the candidate de ...
-
Computer Client Support Analyst, Asc
1 week ago
Intelliswift Sacramento, United StatesJob ID: Job Title: Computer Client Support Analyst, Asc Location: Sacramento, CA Duration: 12 Months Pay Range: $522.30/hr on W2 Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts fr ...
-
Ferring Pharmaceuticals Inc. Roseville, United States Regular, Full timeJob Description: · Job Title: IT Technical Analyst/Informatics Support Specialist · City: Roseville · State: MN · JOB DESCRIPTION: · Evaluate software solutions against requirements and recommend options. · Enforce data governance policies to ensure high-quality data capture. · M ...
desktop support analyst - Rocklin, United States - American Pacific Mortgage
Description
Job Description
Job DescriptionDepartment: Information Services
FLSA: Non-Exempt, Full-time Regular
Location: Rocklin or Roseville, CA. In Office
Primary JobThe Desktop Support Analyst is primarily responsible for new hire and break/fix hardware support, daily service requests related to accounts and email, as well as the direct escalation point for the Tier1 Help Desk.
Essential Duties and Responsibilities
