Computer Client Support Analyst, Asc - Sacramento, United States - Sunrise System Inc

Description

Job Title: Computer Client Support Analyst, Asc
Job Id:
Location: Sacramento, CA
Duration: 12 Months On W2 Contract

Description:
****PLEASE ATTACH TYPING TEST RESULTS IN THE SUBMISSION.

• These positions will be 100% onsite to start and once the candidate demonstrates the ability to work independently and meet performance expectations, a hybrid work schedule will be available. This usually takes 3-6 months of work before the candidate is ready to be considered for the hybrid work schedule.
• New workers starting on assignments will be onsite at the TSC: Provides opportunity for in-person training and mentorship from fellow team members
• Workers to be assessed for hybrid work model: Workers will be assessed based on criteria such as training completion, grasp of training material, ability to work independently and meeting assignment metrics

What are the top personality traits or skills sets that make a contractor successful at the TSC?

• Windows Microsoft application experience
• Troubleshooting IT related issues (preferably with call center experience)
• iOS (iPhone, iPad) application support and troubleshooting
• Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device
• Driven to help and support clients with outstanding customer service.
• Ability to meet attendance expectations.

Minimum Qualifications:

• High School Diploma or equivalent
• 1 year of IT service/help desk operations experience
• Complete service requests and troubleshoot computer and device problems via the telephone & web channels
• Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
• Strong client customer skills
• Ability to learn quickly and transfer essential knowledge to team members
• Capable analytical skills
• Teamwork is essential
• Strong communication skills
• Demonstrates work quality and efficiency
• Open and adaptable to change
• Passion for safety

Desired Qualifications :

• Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.
• 1 year of general customer service experience in retail, or call center sales or service role
• IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
• Qualitative and quantitative analytic & problem solving skills
• Ability to learn new concepts quickly
• Organizational skills
• Advanced verbal and written communication skills
• Proficient in Microsoft Excel and Word
• Is able to work independently or as part of a team
• Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP
• Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks
• Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

The hourly rate for this position is $21.00 per hour.

Compensation:

Factors that may affect starting pay within this range may include [geography/market, skills, education, experience, and other qualifications of the successful candidate].