Desktop Support Analyst Level 2 In Office Temp to Perm - Rocklin, United States - Randstad USA

Randstad USA Rocklin, United States

3 weeks ago

Freelance, Full time

Description

job summary:
Our enterprise client has an immediate consulting opportunity for an experienced End User Support Analyst to provide hands on and phone support to corporate end users in multiple locations across North America.

Candidate will work in office in office Everyday, five days a week. The analyst will work with Service Now to log tickets, handle Level 2 support calls in person and on the phone. Perform deployments and hardware troubleshooting.
location: Rocklin, California
job type: Contract
salary: $ per hour
work hours: 8am to 4pm
education: Associates

responsibilities:

In Office Everyday

Provide level 2 support in person for corporate end users as well as answer user service desk phone calls

Address ServiceNow tickets for incidents and service requests from end users

Initial triage of ServiceNow tickets and experience establishing severity based on business/user impact

Work directly with users to resolve technical issues including, but not limited to:

Access issues

Hardware issues with laptops and desktops, connectivity issues

Issues with peripheral devices (i.e. monitors, keyboards, mouse, docking stations, headsets, printing, etc.)

Window OS 10/11 configuration and compatibility issue troubleshooting and resolution

Software configuration issues on users' laptops/desktops

Understanding of client network configurations

Virtual device access and troubleshooting issues (Citrix and/or Azure Virtual Desktop)
qualifications:

Experience level: Experienced

Minimum 5 years of experience

Education: Associates
skills:

Desktop Support

CITRIX

Help Desk (2 years of experience is required)

Desktop Support

NOC Technician

Helpdesk

Build & Release Engineering

Virtualization

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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