Senior Analyst Customer Service Representative - Haltom City, United States - Akka-Technologies

Akka-Technologies Haltom City, United States

1 month ago

Full time

Description

PDS Tech / AKKA is searching for an experience Sr Analyst Customer Service Representative to join our client in Haltom City. In this exciting opportunity, you'll bring multiple over 2 years of logistics and customer service experience. Perfect if you have both

Job Description:
In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment. The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction. If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.

Job Responsibilities:

Utilize support processes and methodologies.
SAP knowledge (Recommended).
Assess customer needs.
Contract Reviews.
Processing RFQ's.
Order entry.
Credit and Debit Memos.
Some knowledge of FAR/DFAR (Recommended).
Provide resolution in a timely manner.
Communicate effectively with customers.
Work independently and in a team environment.
Develop creative solutions to customer problems.
Maintain customer service principles and practices.
Provide feedback to management regarding customer service issues.
Utilize problem-solving skills to resolve customer issues.
Maintain a high level of organization and detail-oriented approach.
Take initiative and ownership of customer issues.
Manage multiple customer requests simultaneously.

Qualifications:

HS Diploma / GED requried.
Experience in Aerospace Industry.
Superior organizational and time management skills.
Strong computer skills.
Experience with SAP Strong.
Attention to detail, accuracy with data entry, and an aptitude for organization.
Strong communication skills.
Knowledge of Aerospace Industry.
Prior experience working in materials or customer service role.
Strong sense of urgency and ability to prioritize completion of tasks.
Exceptional written and oral communication skills.
Highly proficient in MS Office 365 products. (Word, OneNote, Access, Excel, PowerPoint etc.)

Contract Details:

Shift: First Shift / Monday - Friday / 8am - 5pm.
OT and Weekends may be offered if needed.
Contract Length: Approximately 12 month with possible extension.

About Akka-Technologies:

The AKKA Group, an engineering and technology consulting company, supports its clients in meeting their increasing challenges. Our key assets are: a wide-range of global services for industrial projects, the ability to collaborate across the entire product lifecycle, Offices in Europe, Africa, Middle-East, Asia and Americas, 21 centers of excellence across Europe and the World to enhance Group synergies, 12,000 skilled and dedicated employees. Thanks to the assets of our in-house research center, AKKA Research, we enable you to develop and create your vision of the future. We have the tools and means to turn your concept into reality.

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