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Haltom City

    Senior Analyst Customer Service Representative - Haltom City, United States - Akka-Technologies

    Akka-Technologies
    Akka-Technologies Haltom City, United States

    1 month ago

    Default job background
    Full time
    Description
    PDS Tech / AKKA is searching for an experience Sr Analyst Customer Service Representative to join our client in Haltom City. In this exciting opportunity, you'll bring multiple over 2 years of logistics and customer service experience. Perfect if you have both

    Job Description:
    In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer interactions, and a commitment to providing excellent customer service and execution. You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment. The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction. If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations and needs.

    Job Responsibilities:
    • Utilize support processes and methodologies.
    • SAP knowledge (Recommended).
    • Assess customer needs.
    • Contract Reviews.
    • Processing RFQ's.
    • Order entry.
    • Credit and Debit Memos.
    • Some knowledge of FAR/DFAR (Recommended).
    • Provide resolution in a timely manner.
    • Communicate effectively with customers.
    • Work independently and in a team environment.
    • Develop creative solutions to customer problems.
    • Maintain customer service principles and practices.
    • Provide feedback to management regarding customer service issues.
    • Utilize problem-solving skills to resolve customer issues.
    • Maintain a high level of organization and detail-oriented approach.
    • Take initiative and ownership of customer issues.
    • Manage multiple customer requests simultaneously.

    Qualifications:
    • HS Diploma / GED requried.
    • Experience in Aerospace Industry.
    • Superior organizational and time management skills.
    • Strong computer skills.
    • Experience with SAP Strong.
    • Attention to detail, accuracy with data entry, and an aptitude for organization.
    • Strong communication skills.
    • Knowledge of Aerospace Industry.
    • Prior experience working in materials or customer service role.
    • Strong sense of urgency and ability to prioritize completion of tasks.
    • Exceptional written and oral communication skills.
    • Highly proficient in MS Office 365 products. (Word, OneNote, Access, Excel, PowerPoint etc.)
    Contract Details:
    • Shift: First Shift / Monday - Friday / 8am - 5pm.
    • OT and Weekends may be offered if needed.
    • Contract Length: Approximately 12 month with possible extension.
    About Akka-Technologies:

    The AKKA Group, an engineering and technology consulting company, supports its clients in meeting their increasing challenges. Our key assets are: a wide-range of global services for industrial projects, the ability to collaborate across the entire product lifecycle, Offices in Europe, Africa, Middle-East, Asia and Americas, 21 centers of excellence across Europe and the World to enhance Group synergies, 12,000 skilled and dedicated employees. Thanks to the assets of our in-house research center, AKKA Research, we enable you to develop and create your vision of the future. We have the tools and means to turn your concept into reality.



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