- Answers inbound service calls, emails and web chats
- Assist customers with product inquiries including but not limited to: installation, fitment, warranty, correct product selection and general product calls.
- Daily use of a CRM database to log all calls and create tech cases when needed
- Communicate and work with Engineering and Category teams on product updates
- Understand and stay current with the full range of Magnaflow Group's products
- Automotive knowledge and experience a must; experience and/or knowledge of exhaust systems is a +
- Professional verbal and written communication skills along with phone etiquette
- Excellent computer & typing skills
- Good organization and prioritizing along with the ability to follow through on all tasks to completion
- Able to work independently; self-motivated; detail-oriented
- Problem solving and time management skills
- Quick learner, able to work in a fast paced environment
- Competitive Salary
- PTO, Sick Pay, Birthday Holiday, Paid Holidays
- Medical, Dental, Vision
- 401k Matching (Up to 5%)
- Childcare assistance
- Education assistance
- Company sponsored events
- Growing department and team
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Tech Line Representative - Oceanside, United States - MagnaFlow
Description
Who are we:Magnaflow is a leading manufacturer and supplier based in Oceanside, CA of premium products to the automotive aftermarket industry such as catalytic converters, performance exhaust and replacement exhaust. Through the Camburg division in Huntington Beach, CA. Magnaflow also supplies race-inspired performance suspension products and vehicle uplifting services, Magnaflow is focused on future growth through both new business development and new product introduction. our websites are and
RESPONSIBILITIES:
Must be able to sit and stand intermittently, use a keyboard, climb stairs occasionally.
These duties may be expanded, deleted or changed at any time per management's discretion.
What's in it for you?
