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    Account Manager - Albuquerque, United States - Welch Equipment

    Welch Equipment
    Welch Equipment Albuquerque, United States

    1 week ago

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    Description


    Job DescriptionAbout Welch EquipmentWelch Equipment Company is the premier provider of material handling solutions and represents equipment from the worlds #1 manufacturers.

    Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many "tools" to our success in supporting our employees.


    Our core values are:


    Positive AttitudeServant LeadershipKaizen 365 (improve everyday)Our goal is to provide our employees with the tools needed to build a successful career, not just a job.

    We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting -edge technology and leaders trained to support.

    We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership.

    If that's you come build your career with us at Welch Equipment Company and let's continue to set the standardRole DescriptionThe Account Manager will work closely with assigned accounts in establishing maintaining core account customers.

    Will focus on maximizing market penetration and profitability.

    Objectives are to achieve maximum unit sales volume, market penetration, profit return and customer loyalty from the core account customers.

    This position will be in Grand Junction.

    BenefitsMedical, Dental, Vision, STD, LTD, and LifeAccrued Paid Sick Leave and Vacation401(k) matchMain ResponsibilitiesAn assigned territory within which the salesperson will act as an Account Manager.

    Territories are subject to change at any time and without prior notice. Other accounts and zipcodes may be assigned to the salesperson from time to time as specified by the company.
    Manageaccount needs and growthDefine customer specific metrics / contract requirements and implement methodology for collecting, analyzing, and communicating.
    Assess performance and identify problem areas periodically.
    Take corrective action to address where needed.
    Gather local dealer feedback to better understand site specific behaviors or conditions that may influence performance.
    Use qualitative customer data collection (surveys, site visits, webinar / teleconferences) to monitor customer satisfaction.
    Analyze data to identify areas of opportunity or improvement.
    Identify / prioritize customer needs and match Raymond / S SC solutions to address.
    Develop account specific pricing consistent with sales strategy.

    Develop account plans to grow existing aftermarket product business and add new aftermarket products where possible in partnership with the RAMI account manager.

    Drive communications to the customer, local dealer, and Welch.
    Elevate areas of concern and pull in appropriate support personnel as needed.

    Knowledge, Skills, and AbilitiesBA or BS in business or equivalent experienceComprehensive understanding of Financial MerchandisingExceptional business acumen with a demonstrated understanding of key business driversMust be able to establish and maintain customerProvide exceptional customer serviceExtensive travel requiredDemonstrate persistence and overcomesHighly motivated to achieve challenging goals.

    Organizational, planning and prioritizing skillsExcellent computer skills and efficient in Microsoft office productsExcellent communication and presentation skillsProduct knowledge of Raymond and competitor forklifts and general sales and market knowledge of material handling industry
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