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    Customer Service Call Center Manager - Fort Worth, United States - G.L. Hunt Foundation Repair

    G.L. Hunt Foundation Repair
    G.L. Hunt Foundation Repair Fort Worth, United States

    3 weeks ago

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    Description


    Are you a customer service professional with a talent for analytics seeking a rewarding opportunity with a fast-growing company? Look no further G.L.

    Hunt Foundation Repair is currently hiring a Customer Service Call Center Manager in the DFW location

    Join our dynamic team of dedicated and innovative individuals who strive to provide the best client experience.

    As a Customer Service Call Center Manager, you will be developing reports that aid us in our goal to provide the best customer experience possible, using KPIs to see where we excel and where we may need additional training.


    The right candidate will be a friendly, well-organized self-starter, with a passion for problem-solving, and the ability to effectively collaborate with our diverse team.

    G.L. Hunt is a rapidly expanding foundation repair company in the DFW Metroplex, as well as Austin and San Antonio. Join us and be a part of our success story


    Responsibilities:

    • Assist the customer service team by monitoring reports documenting multiple components of the customer service team
    • Work closely with top leadership to problem-solve and implement procedures
    • Work closely with the customer service manager to better maintain the customer service team
    • Implement new reporting and KPI configurations to best monitor processes

    Qualifications:

    • Must be organized
    • Must have attention to detail
    • Knowledge of different analytic monitoring processes
    • Proficient understanding of KPIs

    About Company:
    G.L. Hunt Foundation Repair is a family-owned foundation repair business. Our specialty is taking the fear out of foundation repair.

    We have been in business since 1987, and have a culture of inclusivity and forward growth.

    We offer multiple benefits such as PTO, Aflac Supplemental plans, 8 paid holidays, and a company-matched 401k.
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