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    Call Center Manager - Fort Worth, United States - National HME, Inc.

    National HME, Inc.
    National HME, Inc. Fort Worth, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    KEY RESPONSIBILITIES OF THIS POSITION:

    • Oversee all aspects of the Customer Call Center.
    • Hire, train, and retain employees for the call center location.
    • Communicate any hospice or customer issues with Client Relations, Regional Manager, Branch Operations Managers or Executive as needed.
    • Research all service failures as needed to determine root cause and communicate findings out to appropriate parties.
    • Develop and implement procedures pertinent to the effective and efficient operation of a Customer Call/Service Center.
    • Ensure all hospice requests are completed as scheduled.
    • Facilitate effective training and development programs for new hires including use of e-learning tools.
    • Follow all Privacy Regulations regarding HIPPA.
    • Complete month-end reports.

    WORK EXPERIENCE, SKILLS & COMPETENCIES:

    • Previous Call Center experience.
    • Previous management experience.
    • Problem solving skills.
    • Conflict management skills.
    • Strong written communication skills.

    EDUCATION:

    • Bachelors' Degree preferred but will consider equivalent experience.

    TRAVEL / PHYSICAL DEMANDS:


    • No Travel Required


    • Office environment: The job may require lengthy periods of sitting, standing, telephone work, and

    computer work.

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