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Winona

    Support Technician I - Winona, United States - Oracle

    Oracle
    Oracle Winona, United States

    3 weeks ago

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    Description
    Job Description

    As a member of this fast-paced, groundbreaking organization, work with the team to deliver technical support for local end-users.

    This includes but is not limited to:
    user support of business applications, solving technical problems and acting as a liaison between end-users and resolving groups.

    Responsibilities


    As a Support Technician you will provide routine and non-routine information gathering, technical support and maintenance for desktop, laptop, telecom, mobile devices, and network devices.

    This role interacts with the client and other IT staff working hands-on with new and existing technologies to ensures incidents are quickly resolved with minimal downtime.

    As a member of the Technology Team, you will be focused on reducing reoccurring incidents through process improvement and automation.

    In this role you will bring to bear automation tools such as Microsoft Active Directory, Microsoft Intune, Microsoft 365, Lansweeper and PDQ Deploy to name a few.

    In this role you will have ample opportunities to learn new technologies work with other IT staff and chip in to projects.

    In this role your manager will strongly encourage personal development and provide access to technical training courses to keep up with the constant change within the technology industry.


    Disclaimer:


    Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

    Range and benefit information provided in this posting are specific to the stated locations only

    US:

    Hiring Range:
    from $18.13 to $34.66 per hour; from $37,700 to $72,100 per annum.


    Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

    Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

    Oracle US offers a comprehensive benefits package which includes the following:

    Medical, dental, and vision insurance, including expert medical opinion

    Short term disability and long term disability

    Life insurance and AD&D

    Supplemental life insurance (Employee/Spouse/Child)

    Health care and dependent care Flexible Spending Accounts

    Pre-tax commuter and parking benefits

    401(k) Savings and Investment Plan with company match

    Paid time off:
    Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.

    For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

    Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

    11 paid holidays

    Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

    Paid parental leave

    Adoption assistance

    Employee Stock Purchase Plan

    Financial planning and group legal

    Voluntary benefits including auto, homeowner and pet insurance

    About Us

    As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

    When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.


    We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

    Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

    We're committed to including people with disabilities at all stages of the employment process.

    If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.


    Disclaimer:
    Oracle is an Equal Employment Opportunity Employer*.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

    Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.


    • Which includes being a United States Affirmative Action Employer
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