Sr. On-Site Level II Technician - Winona, United States - LaSalle Network

LaSalle Network Winona, United States

1 week ago

Description

LaSalle Network is currently partnering with a client that specializes in managed IT Services and is looking for an experienced Senior Level Two Technician to join their team long term. This person will have the responsibility of developing standard operating procedures for the Level 2 Help Desk Team. This role requires its candidates to have a minimum of 5-7 years of experience within a corporate environment.

Senior Level Two Technician Responsibilities:

Provides guidance in effective problem resolution

Develops standard operating procedures or best practices for the Level 2 Help Desk team

Diagnoses and resolves highly complex technical problems. Performs root cause analysis and offers recommendations to mitigate future occurrences of the problems

Provides expertise and technical advice to Help Desk team management

Serves as a first-line resource for the team for technical related processes, communications, and follow-up requests

Suggests methods to improve operations, efficiency, and service to their internal and external clients

Provides end-user and local office technical support and uses the ticket management system, troubleshoot issues and outages

Participates in projects and tasks alongside client's Systems Engineers, Infrastructure Leads, and IT Managers

Works closely with Asset Managers to ensure integrity of asset management systems

Writes technical documentation, manuals and IT policies

Senior Level Two Technician Requirements:

Bachelor's Degree in Information Technology, Computer Science or related discipline preferred

Minimum of 5 - 7 years of related work experience in a corporate environment

Proven experience as a Help Desk Lead, System Administrator, Network Administrator or similar role

Experience with databases, networks (LAN, WAN) and patch management

Experience with proactive management systems (Intune, SCCM, AutoPilot, etc.)

Experience with Active Directory and Office 365

Experience managing hybrid infrastructures (on-premises and cloud)

Professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) is a plus

If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you If you are interested in learning more, please apply today

Thank you,

Mike McGlauchlin
Senior Project Manager - Technology Services
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LNPW

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