- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Communicate with technicians and relay helpful information back to the customer
- Organized and friendly personality
- Fantastic communication skills with your customers
- Strong record of positive customer satisfaction results
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- Able to work with little supervision
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- Clean driving record and valid driver's license
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Express Service Advisor - Winona, United States - Dahl Automotive
Description
At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide It's our Mission to Keep People Moving and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the makingIn this fast-paced position at Dahl Express Service in Winona, MN, you will put your customer service skills to good work by taking care of our express service guests. Greet them with a smile as they enter the facility, ensure we take care of their vehicle service needs and communicate with them throughout the process. We will train you on our system and process - just bring your customer service experience and be ready to succeed
Responsibilities
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.