Customer Experience Team Associate - Addison, United States - F P INC.

Description

Customer Experience Team Associate **Customer Experience Team Associate**

**FP Mailing Solutions**

12/20/ px **Summary:**

Seeking an experienced professional who will provide our customers and dealers with exceptional service at every touchpoint with the ultimate goal of first contact resolution.

20 px **Primary Responsibilities:**

**Include the following. Other duties may be assigned.**

Provide first contact resolution by becoming informed and knowledgeable on all dealer and customer centric processes to avoid transferring calls

Respond to general account support inquires related to the rental of equipment, invoices, statements, and payment information

Document the caller, purpose, and resolution of each call, including clear notes on the customer card, as required

Use multiple electronic platforms such as web or chat programs to professionally interact with other teammates, customers, and dealers

Process customer and dealer payments for equipment rental, sales, and supplies

Provide assistance with postage account set up, payments, and balances

Assist customers and dealers with technical questions such as postage equipment/software set-up, use, trouble shooting, and exchanges

Accurate and timely entry of orders such as supplies, rental equipment contracts, and leased equipment contracts

Provide shipping/tracking information as requested

Become familiar with details of new customer and dealer promotions/marketing programs and encourage participation through education

Complete ongoing training sessions for operational processes, technical product support, and any other subjects related to the position

Utilize and follow instructions of all customer support tools and documentation

Research and resolve customer complaints to ensure customer retention and satisfaction

Perform a variety of related administrative functions

Be familiar with standard FP pricing, policies, and procedures

Provides supervisor with feedback or suggestions to improve the customer experience

Works as a part of a team. Seeking help and helping others as needed

Interacts frequently with all departments including finance, credit operations, warehouse, sales, and technical support regarding contracts and orders

20 px **Qualifications:**

Requires a high school degree or equivalent, 1 or more years in a detail oriented Customer Service role. Some college is preferred.

20 px **Competencies:**

A very strong customer focus

Extremely professional written and verbal communication skills

Meticulous attention to detail

Ability and desire to learn new processes and procedures

Ability to multi-task (phones, computer, web, chat, email)

Excellent problem solving, time management and organizational skills

Basic understanding or ability to learn use of Ethernet/High Speed Internet technology and connectivity

Ability to learn and provide assistance in basic technical support

Dependable, report to work on time as expected

Enjoys working in a team environment with a common goal

20 px **Computer Skills:**

To perform this job successfully, an individual should have accurate and efficient alpha-numeric data entry skills and proficiency working with Microsoft Word, Excel, and Windows based applications. Strong ability to multi-task between different operating systems, web site, chat service, and other electronic platforms. Knowledge of Navision is a plus.

40 px ****

Salary & Pay

FP offers competitive pay along with a great employee benefits package that includes comprehensive medical, dental, vision, life, AD&D, short- and long-term disability, and vision insurance; 401-K; tuition reimbursement; and a generous paid vacation, personal, and holiday package.

20 px ****

Apply for Employment at FP Mailing Solutions

If you are seeking a new position in a fast-paced, challenging, high-growth (and fun) environment and feel that you have the qualifications and background to contribute to the continuing success of FP at the corporate level or the dealer level we would love to hear from you. EEOC/M/F/D/V.

If you need help applying, please email -

20 px ****

Job Application Form

FP is an Equal Opportunity Employer.

FP Hours of Operation: 8:00 am to 6:00 pm CST (Monday-Friday)

30 px **Rsum**

Upload your Rsum file as a pdf (If you have Word document format Rsum, please email directly to - )

Sending... Position First Name * Last Name * Email Address * Phone * Francotyp-Postalia, Inc. dba FP Mailing Solutions (FP) is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, FP Mailing Solutions invites applicants to voluntarily self-identify their race/ethnicity and gender. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information will be kept confidential and will only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.

10 px Referral Source * If Internet Source or Other, please specify here Sex Race Questions / Comments / Info Requests0/250 **Definitions - Race/Ethnic Group**

Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. 10 px FP Mailing Solutions is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, status as a covered veteran in accordance with applicable federal, state and local laws, or other legally protected categories. If you need help applying, please let us know.

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