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    Sr Consultant-Operations Suprt - Greenville, United States - Windstream

    Windstream
    Windstream Greenville, United States

    6 days ago

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    Description
    About The Role


    This Senior Consultant position will report to a Business Advancement and Business Intelligence (BA/BI) Product Owner and will be tasked with administering Windstream's Salesforce/Service Cloud environment.


    This Senior Consultant role will work closely with Windstream functional leaders and subject matter experts to identify, develop, and deploy new business processes for our operations teams and users in our Salesforce platform.

    This role will primarily support a customer facing support team and is actively enhancing a Service Cloud environment to support these roles (service cloud, case management, knowledge, chatter).

    This role's requirements will be equal parts administration and analyst and will be required to execute day-to-day configuration, support, maintenance, and participate in projects to improve our customer interactions.

    What You'll Do

    Manage solution design from conception to delivery and be responsible for user management and administration.
    Design both the components and interactions that will deliver intended business outcomes by executing data loads.
    Collaborate with team members and Support Salesforce configuration for integrated systems (NICE inContact, Medallia, web portals, Salesforce Field Service, local exchange carrier interfaces and more)
    Utilize release management tools (such as Copado) and operate as part of an Agile/Scrum team.
    Support Salesforce configuration for integrated systems (NICE inContact, Medallia, web portal, Oracle Field Services, local exchange carrier interfaces, BMC Remedy, and more)
    Work in Microsoft Azure Dev Ops (ADO) to track bugs, user stories, and tasks
    Build and maintain technical trusted advisor relationships with influential technical decision makers within our Technology space.

    Do You Have

    Salesforce Certification required, a minimum of Salesforce Administrator certification.
    Salesforce Administrator
    Service Cloud Consultant
    Advanced Administrator
    Platform App Builder
    Minimum of 3 years of experience in certified Salesforce Administrator/developer role, preferably 5+ years
    Ability to own opportunity, projects and deliverable from end to end, inception to delivery, with minimal supervision necessary
    At a minimum a functional level of expertise with SQL, if not work experience/certification with CRMA or other BI tools and processes/methods (e.g. Tableau, ETL..)
    Working knowledge of flow and other Salesforce administration tools
    Proven ability to design and implement new processes and facilitate user adoption.
    Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
    Understanding ofSales Cloud/Service Cloud best practices and functionality
    Data management abilities
    Experience with successfully driving projects to completion
    A demonstrated ability to understand and articulate complex requirements
    Experience with telecom processes preferred
    Experience working in a SCRUM or agile environment preferred

    Our Benefits

    Flexible working arrangements
    Medical, Dental, Vision Insurance Plans
    401K Plan
    Health & Flexible Savings Account
    Life and AD&D, Spousal Life, Child Life Insurance Plans
    Educational Assistance Plan
    Identity Theft, Legal, Auto & Home and Pet Insurance

    Windstream DEI&B Statement:
    Connecting people in a world of infinite possibilities. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas.

    The diverse voices of our employees fuel our innovation and the inclusive, equitable culture we are building fosters belonging and empowers each one of us to create amazing customer experiences.

    Our Employee Resource Groups

    WinVets – Veteran Employee Resource Group
    WOW – Women Employee Resource Group
    WINPRIDE – LGBTQ+ Employee Resource Group
    WBPN – Black Professional Resource Group
    WARG – Ability Resource Group
    LaFamilia –Hispanic Resource Group


    Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

    Primary Location

    US-South Carolina-Greenville

    Other Locations

    United States

    Work Locations

    Greenville SC 301 N Main St

    Job Category

    Business Processes

    EEO Statement

    Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

    The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

    Desired Qualifications:

    College degree and 8+ years professional level experience with 3-4 years supervisory experience; or 12+ years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

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