Strategic Account Analyst - West Palm Beach, United States - Homeland Language Services

Homeland Language Services West Palm Beach, United States

2 weeks ago

Description

We are looking for a Strategic Account Analyst

Role Overview: We are looking for a results-driven Strategic Account Analyst to actively seek out and engage customer prospects. This professional will be responsible for generating new business opportunities to develop profitable and enduring business relationships with new and existing clients. She/He will also manage the lifecycle and growth of contracts in over 200 languages for the following services: over-the-phone interpreting, video remote interpreting, on-site interpreting (including American Sign Language), translation, transcription, subtitling, others. She/He must be comfortable and effective with prospecting, telephonic outreach, and personal meetings over video, phone and in person. The ideal candidate will be a quick learner who has strong negotiating skills and an ability to showcase our services in a compelling way.

Essential Duties and Responsibilities:

Prepare concise and accurate reports, proposals, and other required documentations for executivelevel presentation
Analize the territory/market's potential, track sales and status reports
Stablish strong, long-term client relationships
Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and month and annual territory analyses
Suggest solutions and innovative ideas to meet client needs
Encourage Customers to Upgrade or add new products
Act as a liaison between key customers and internal teams/departments
Identify and approach new potential strategic customers
Monitor sales performance metrics
Sustain business growth and profitability by maximizing value
Improve onboarding process
Attend sales and marketing meetings, sales calls and prepare RFP responses
Take a proactive role in learning about clients' industry, business needs and company culture

Professional Qualifications and Experience:

Ability to learn quickly and adapt in a growing environment
Customer service oriented
Strong verbal and written communication skills
Expedite the resolution of customer problems and complaints to maximize satisfaction
Reach out to customer leads through emails and cold calling
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Highly organized and multi-task
Coordinate with other sales representatives to ensure that quotas are being met and company standards are being met
Proficiency in Sales CRM software, reporting. Monday software is a plus

Benefits:

Competitive base salary based on experience and a generous commission plan
Vacation Paid Time Off
U.S Holiday Paid Time Off
Sick Pay Time Off
Maternity Leave
Remote work option available anywhere in the U.S. or outside the U.S.

Language Requirements: Fluent in written and spoken English.

About us:

Established 7 years ago, Homeland Language Services has been successfully providing high-quality interpreting and translating services worldwide. We have a large team with 500+ professional interpreters and translators. They have solid experience and professional skills to serve our clients with the best language services in modern fast-paced global business. We offer interpretation and translation services in 100+ languages for different industries.

We invite you to follow the link to Homeland Language Services website to discover more about our company.

We will be happy to welcome you to our team

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