- Oversee onboarding and engagement for our gig contract transcriptionists, including facilitating training, granting access to systems, and providing necessary resources and guidance.
- Lead our gig contract transcriptionist recruitment process, including sourcing, screening, interviewing, and integrating new candidates to the team.
- Manage communications related to transcription, ensuring clear and timely communication regarding expectations, best practices, deadlines, and principles.
- Develop and nurture the Transcription community by monitoring and promptly responding to concerns and questions, resolving ad-hoc issues, facilitating feedback, and creating additional community-building opportunities.
- Oversee the quality assurance of contractors, including setting goals, reviewing performance, and providing constructive feedback.
- Develop onboarding and community engagement strategy to maintain quality and scalability.
- 0-2 years of experience within a fast-growth, operationally-intensive company.
- Outstanding communication skills - you're a polished communicator who enjoys meeting and building relationships with a diverse group of people. You are energized by teaching and mentoring others, cultivating a dynamic learning environment.
- Exceptional organizational skills - you excel at managing multiple tasks concurrently and coordinating complex scheduling.
- Adaptability - you thrive in environments of change, adeptly navigating ambiguity and embracing new challenges.
- Creative problem solver - you are not afraid to change the status quo.
- Accountable owner - you have the ability to drive projects from conception to completion.
- Strong interest in the legal / legal-tech industry.
- Nice to have:
- Experience working with independent contractors and/or gig workers.
- Analytical experience (preferably SQL, Microsoft Excel)
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Strategy & Operations, Transcription Ops - New York, United States - Parrot
Description
We are seeking a dynamic and versatile individual to join our Strategy & Operations, Transcription Ops team.As the lead of community engagement for our contract transcriptionists, you will be responsible for fostering a vibrant and engaged community on our platform.
Your primary focus will be on building relationships, managing communications, and driving user engagement.You will play a pivotal role in shaping the culture and atmosphere of the community, ensuring it remains inclusive, supportive, and conducive to growth.
Key Responsibilities
Strategy & Operations, Transcription Ops professionals in New York City
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Jillian Mason
Experienced Travel and Private Event Coordinator
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Palmer Hudson
Computer Science and Government
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Lindsay Waldman
Enterprise Account Manager
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Leonard Syriaque
VP Head of Talent | Workforce Planning |
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Haoran Sun
Management Consultant
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Daven Hines
Marketing Manager