- Maintain accurate customer backlog.
- Manage customer purchase orders and releases.
- Be a voice of the customer.
- Resolve conflict with a customer in a clear and professional manner.
- Clearly communicating updates to customers in a timely manner.
- Work with Engineering to deliver accurate Request for Quotes.
- Review Purchase Orders to ensure accuracy with respect to the quote and deliver to Supply Chain team in a timely manner.
- Coordination with Quality to ensure customers request for PPAP's, ISIR's, or special certifications and labeling are required.
- Coordination with accounting to ensure the processing of customer requests for credit to verify the merit and accuracy of the request, to provide parts pricing, and to obtain export information for customer shipments.
- Proficient to excellent skills working in Windows environment, including Microsoft Office.
- Experience using an ERP system.
- Experience with data entry.
- Conflict resolution.
- Must be organized and have excellent prioritization skills.
- Excellent communication skills to work with customers and cross functional teams.
- Ability to multi-task, meet deadlines, & work well in a fast-paced environment.
- Good written and verbal communication skills and strong understanding of information ordering.
- Strong analytical skills and material knowledge.
- Strong troubleshooting and problem-solving abilities.
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Customer Service Rep
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Customer Service Rep
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Compal USA Logansport, United StatesJob Description · Job DescriptionSalary: · JOB DESCRIPTION - ROLE: · We are seeking a Customer Service Representative to join our Automotive Electronic Products (AEP) team in our Logansport, Indiana location. As a Customer Service Representative reporting to the PMO Manager, thi ...
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Customer Support Representative
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Village Associates Pulaski, United StatesAs a Customer Support Representative (CSR), you will be an effective member within a High-Performance Team required to deliver excellent customer experiences to both external and internal customers. The role of a CSR will work closely with the sales team, supply chain, and operat ...
csr i - Logansport, United States - MW Industries
Description
JOB SUMMARYEstablish and maintain customer relationship and customer orders/releases. Facilitate between outside sales, the customer and the division.
ESSENTIAL JOB FUNCTIONS
MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
