Customer Service Rep - Logansport, United States - Compal USA

Compal USA Logansport, United States

1 week ago

Description

Job Description

Job DescriptionSalary:

JOB DESCRIPTION - ROLE:

We are seeking a Customer Service Representative to join our Automotive Electronic Products (AEP) team in our Logansport, Indiana location. As a Customer Service Representative reporting to the PMO Manager, this position is responsible for key customer communications and organization as well as helping build those customer relationships. A CSR is expected to be detailed oriented with exceptional documentation and communication skills both written and orally.

Major responsibilities:

- Perform contract review and signoff for customer orders.
Organize and enter customer forecasts into database to more effectively manage capacity, backlog, and inventory issues.
Quotation Process – Assist Program Managers with the RFQ process from inception through the proposal presentation process.
Entering customer sales price information into IFS
Develop and communication specific sales metrics including trending sales data, book to bill, and quote log information.
Be the communications hub for order status for customers including shipment timing, tracking, and advanced shipment notifications.
Key customer facing contact for order fulfillment in cases where we ship directly to our customer's customer.
Assist Program Managers with phase in and phase out planning related to ECRs or customer product changes as it pertains to excess and obsolete inventory related to the change.
Assist Program Managers with tracking, reporting, and disposition or excess and obsolete materials related to a given customer.

DESIRED QUALIFICATIONS:

Minimal of 2-4 years of Customer Service, Sales and/or Account Management experience
Associates degree in Business or a Technical Discipline is required or equivalent related work experience

BENEFITS AT COMPAL USA (INDIANA) Inc.

Medical, dental vision and prescription drug insurance
Life insurance
Short- and long-term disability
Excellent 401k plan with matching contributions
Generous PTO policy
Company paid holidays

Compal USA (Indiana) Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment is decided on the basis of qualifications, merit, and business need without regard to any protected status.

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