- Perform contract review and signoff for customer orders.
- Organize and enter customer forecasts into database to more effectively manage capacity, backlog, and inventory issues.
- Quotation Process - Assist Program Managers with the RFQ process from inception through the proposal presentation process.
- Entering customer sales price information into IFS
- Develop and communication specific sales metrics including trending sales data, book to bill, and quote log information.
- Be the communications hub for order status for customers including shipment timing, tracking, and advanced shipment notifications.
- Key customer facing contact for order fulfillment in cases where we ship directly to our customer's customer.
- Assist Program Managers with phase in and phase out planning related to ECRs or customer product changes as it pertains to excess and obsolete inventory related to the change.
- Assist Program Managers with tracking, reporting, and disposition or excess and obsolete materials related to a given customer.
- Minimal of 2-4 years of Customer Service, Sales and/or Account Management experience
- Associates degree in Business or a Technical Discipline is required or equivalent related work experience
- Medical, dental vision and prescription drug insurance
- Life insurance
- Short- and long-term disability
- Excellent 401k plan with matching contributions
- Generous PTO policy
- Company paid holidays
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Customer Service Rep - Logansport, United States - Compal
1 week ago
Description
JOB DESCRIPTION - ROLE:
We are seeking a Customer Service Representative to join our Automotive Electronic Products (AEP) team in our Logansport, Indiana location. As a Customer Service Representative reporting to the PMO Manager, this position is responsible for key customer communications and organization as well as helping build those customer relationships. A CSR is expected to be detailed oriented with exceptional documentation and communication skills both written and orally.
Major responsibilities: