- Manage and process multiple customer orders consistently and effectively
- Resolve questions related to orders (expedites, revision changes and other customer requests) accurately and expediently
- Manage forecasts from our customers (manually or customer portal) to ensure capacity, materials, and resources are adequately aligned to deliver upon our promises
- Scheduling games into the production schedule
- Develop understanding of products and processes
- Provide outstanding customer service by building a strong rapport with each customer and assisting with their needs
- Proven ability to analyze customer concerns and resolve issues
- Act as first point of contact for customer inquiries on technical billing and general questions
- Maintains liaison with other departments to ensure order completion.
- Works closely with operations, scheduling, and engineering to ensure customer needs are being met
- Develop innovative ways to improve our processes to deliver increased speed, reliability, and customer satisfaction
- Designing container orders for international orders and working with freight forwarding companies
- Computer, Phone, Printers, Copy Machines, etc.
- 75% - Office Environment
- 25% - Manufacturing Environment
- Associates Degree Preferred
- 3-5 years' experience in the customer service industry
- MS Office Suite experience - MS Teams, Excel, Word, Visio, and Outlook
- Excellent customer service skills
- Detail-oriented
- Organized
- Work both independently and in a team environment
- Time Management skills
- Ability to multi-task
- Goal orientated and result-focused
- Adapts well to change
- Comfortable in being accountable to a team
- Strong interest in growing personally and professionally
- Committed to Village Why's and Bay Tek's Mission, Vision, and Values
- Inspires others both internally and externally
- Some travel may be required. 1-2 trips per year to Domestic Trade Shows
- Be able to lift 10-25 lbs. for short periods
-
Field Support Representative
1 week ago
DOHRN TRANSFER COMPANY Peru, United States Part timeDohrn Transfer is your complete Midwestern transportation partner. We offer less-than-truckload, truckload and value-added services throughout our 10-state service area. Our family operated company provides the attention and flexibility that only a regional carrier can, backed by ...
-
Materials Trainee
1 week ago
Duke Energy Wabash, United StatesMore than a career - a chance to make a difference in people's lives. · Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities fo ...
-
Purchasing Agent I
1 week ago
RealAlloy - North America Wabash, United States**Overview**: · **Purpose of the role** · The purpose of the Purchasing Agent I is to efficiently purchase facility supplies and services by issuing purchase orders, entering timely receipts into Oracle, manage account payables for non-metals invoicing, maintain all AP, MVP and p ...
-
Sales Support Representative
1 week ago
Ferguson Kokomo, United States Full timeJob Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise ...
-
Lpn weekend Warriors Package
6 days ago
Allure of Peru Peru, United States**ALLURE OF PERU IS NOW OFFERING A **WEEKEND** **WARRIOR** PACKAGE** · **Referral Bonus: Bring a friend If you refer an RN, LPN, or CNA to work Full Time, you will receive a $500 referral bonus** · **(Please inquire about the specifics of rules and requirements of the Referral Bo ...
-
Inside Sales Representative
5 days ago
Royal Publishing Peru, United States**NO EXPERIENCE NECESSARY** · Come join our family & work for the industry's leader in high school sports programs. Now looking to fill multiple positions for Inside Sales Representatives to sell advertising in our high school sports programs. Over 40years in busines provides a s ...
-
Customer Service Clerk
1 week ago
Old Dominion Freight Line Peru, United StatesAre you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. ...
-
Customer Service Representative
1 day ago
Brady Insurance Group LLC Kokomo, United States**CUSTOMER SERVICE REPRESENTATIVE** · We are looking for someone with a great attitude, a grateful demeanor, and a professional appearance that loves to help people. This is a unique opportunity to grow personally and professionally on a winning team with an incredible service-or ...
-
Mgr-customer Service~s3900b~7373
1 week ago
Packaging Corporation of America Gas City, United StatesThe Customer Service Manager is responsible for directing and coordinating the plant customer services functions in the most effective and professional manner to ensure that the customers' needs are exceeded. · **PRINCIPLE ACCOUNTABILITIES**: · Provide ongoing support and directi ...
-
Director of Ministry Programs
1 week ago
The Salvation Army Central Territory Logansport, United States**The Salvation Army Mission Statement**: · The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Chris ...
-
Education Manager
1 day ago
Developmental Services, Inc. - Kokomo Kokomo, United States**Developmental Services, Inc. (DSI)** · **POSITION TITLE: Education Manager** · **DIVISION**: Early Childhood Services · **SUPERVISOR**: Early Childhood Director · **CLASSIFICATION**:Exempt · **PURPOSE**: · In partnership with families, staff and peers, provide a safe and inclus ...
-
Agricultural Service Technician
1 week ago
Redline Equipment Logansport, United States**About Us**: · **About the Position**: · The Agricultural Service Technician is a vital part of our team by providing heroic customer support to our customers. They utilize mechanical abilities to service, repair, recondition, and assemble new or used agricultural equipment. · * ...
-
Transition Teacher
1 day ago
Developmental Services, Inc. - Kokomo Kokomo, United StatesOur Vision_ · - The elimination of barriers that restrict individuals with disabilities from community inclusion._ · - We strive to eliminate all barriers that keep our clients from being a part of their community._ · - Our Mission_ · - To provide services and supports to people ...
-
Part-time Teller
1 day ago
NORTHWEST BANK Gas City, United States Part timeNorthwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, ...
-
Bilingual Customer Service Representative
17 hours ago
Indiana Farm Bureau Insurance Logansport, United States**Bilingual Customer Service Representative - Logansport*** · - Logansport, Indiana**Req ID**: BILIN004604**Category**: Marketing**Job Type**: Full-Time**Address**: 1730 W Market St, Logansport, IN 46947SEND ME SIMILAR JOBS · **Description** · **Responsibilities**: · - Interact d ...
-
Administrative Assistant
1 week ago
City of Warsaw Warsaw, United StatesPlanning Department · City of Warsaw / An Equal Opportunity Employer · Administrative Assistant · COMOT · Full-Time / M-F / 8AM - 4PM · $ $24.88 (FT/35 hr work week) · - The following essential job functions comprise a summary of job duties, requirements, and responsibilities con ...
-
Delivery Driver
1 day ago
The Kendall Group Warsaw, United States**Delivery Driver** · **Warsaw, IN** · **3:30 A.M. - 12:00 P.M.** · **About The Kendall Group** · The Kendall Group seeks a talented, creative, self-motivated individual for our Delivery Driver position for Kendall Electric, a division of The Kendall Group. The Kendall Group is c ...
-
Family Preservation Therapist
1 week ago
Whites Residental Wabash, United StatesJOB DESCRIPTION · Job Title: Therapist · Department: Family Preservation · Employment Status: Full-time/Regular/Exempt · Qualifications: Incumbent must be a Christian with strong Christian values and a commitment to living a lifestyle that is aligned with Josiah White's Code of C ...
-
Family Specialist
1 week ago
Whites Residental Wabash, United StatesJob Title: Family Specialist · Department: Family Services · Employment Status: Full-time/Regular/Exempt · Qualifications: A Christian with strong convictions who is also in agreement with Josiah White's mission statement, Statement of Faith, and Code of Conduct. A Bachelor's deg ...
-
Flexible customer service representative
2 weeks ago
Titan Industries Jalapa, IN, United States Freelance**Welcome to Autowelt GmbH** · **For 20 years, Autowelt GmbH, located in 97618 Niederlauer in Bavaria, has specialized in breakdown service for trucks. Our network of service partners with over 1000 workshops throughout Germany and Europe guarantees that breakdown assistance is p ...
Customer Support Representative - Pulaski, United States - Village Associates
1 week ago
Description
As a Customer Support Representative (CSR), you will be an effective member within a High-Performance Team required to deliver excellent customer experiences to both external and internal customers. The role of a CSR will work closely with the sales team, supply chain, and operations. The CSR will interact with our customers and sales team daily offering excellent customer service while providing information in response to inquiries about customer orders.
Responsibilities:
Education and Training:
$ $26.00/hour