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    IT Support Specialist PT - Jacksonville, United States - ASM Global

    ASM Global
    ASM Global Jacksonville, United States

    1 week ago

    Default job background
    Part time
    Description

    POSITION: IT Support Specialist (Events Only)

    DEPARTMENT: Facilities

    REPORTS TO: Technologies Services Manager

    FLSA STATUS: Part-time/Hourly/Non-exempt

    Summary

    ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Part Time IT Support Specialist. Responsible for installations, repairs, maintaining all electronics and telecommunications, audio-visual equipment and related infrastructure and providing support for event technology related services for all ASM-Jacksonville Managed Facilities

    Essential Duties and Responsibilities

    • Provide necessary information for the proper purchase of preventative and corrective maintenance of equipment and systems.
    • Respond to routine and emergency calls and make necessary repairs.
    • Research, develop and make recommendations in regard to the maintenance and capital improvement of equipment and systems.
    • Monitor system efficiencies and recommend appropriate solutions.
    • Provide event related maintenance, services and support.
    • Conduct regular inspections of workspaces to ensure proper housekeeping, safety and compliance exists for the protection of health, safety and rights of employees and the public.
    • Other duties may be assigned.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Must have basic computer skills.
    • Must have overall understanding and experience in facility management, event industry experience preferred.
    • Must have attention to detail, ability to work independently with little supervision with good organizational skills to productively produce results and handle tasks as assigned in a timely manner.
    • Must be able to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events.
    • Must have strong interpersonal skills, positive attitude and be results driven.
    • Excellent customer service skills are a must as the position requires frequent interaction with customers, vendors and visitors to the facilities.
    • Must have and maintain a valid driver's license and meet the City's driving requirements for City equipment.
    • Must have ability to possess and maintain current OSHA Forklift and Personnel Lift Certification.

    Education and/or Experience

    • High school diploma or GED required
    • Six months experience in a technical support or related role required
    • Experience in an event related technical role preferred
    • Knowledge of cabling infrastructure preferred
    • Network and VLAN knowledge and troubleshooting experience preferred

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

    • Personal mobility with the ability to get in and around the facility and must have the ability to move quickly from one area to another.
    • Perform manual labor which includes regular ability to lift and hold at least 50 pounds.
    • Requires dexterity and ability to use hands and fingers to operate basic tools and equipment
    • Ability to reach with hands and arms
    • Involved prolonged periods of walking, standing, bending, kneeling, stooping or sitting.
    • Involves climbing (inclusive of ladders over 10' tall). Must be able to work from scaffolding, catwalks, lifts, etc. and at heights greater than 50 feet.
    • Ability to clearly hear voices, alarms, bells and horns (at a minimum of 85 dB) and ability to speak clearly and audibly.
    • Ability to understand and follow simple directions communicated both orally and written.
    • Ability to read basic written correspondence, plans, diagrams or gauges.
    • Ability to use common hand tools consistent with and appropriate to the task at hand.
    • Ability to visually inspect and to distinguish colors.
    • Must be able to operate equipment such as light trucks, pallet jacks, forklifts, turf mowers, scrubbers, sweepers and other light power driven equipment.
    • Exposed to the potential hazards of the following: extreme noise that can exceed 85 dBA, electrical shock, falls, cuts, bruises, strains and burns.
    • Required to utilize protective equipment as may be needed for the specific task.
    • Respond to routine, precautionary and emergency alarms from building automation and life safety systems. Follow and adhere to all safety precautions and procedures.
    • Exposed to the following weather and working conditions: dirty, hot, cold, wet, slippery, chemicals, fumes, confined areas, ditches or other uncomfortable places.
    • Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.
    • Regular travel between building properties required.

    While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

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