Senior Learning Specialist - San Diego, United States - ICW Group Insurance Companies

ICW Group Insurance Companies San Diego, United States

3 weeks ago

Description

Salary Range :
$ 86,247.55 USD

to

$ 145,450.54 USD
Locations

Showing 1 location
Description

Are you looking for more than just a job? Do you want to have a voice and feel a sense of belonging? At ICW Group, we hire innovative people who consistently adapt, grow and deliver.

We believe in hard work, a fun work environment, and embracing creativity that only comes about when talented people collaborate to develop solutions.

Our mission is to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C company offering the stability of a large, profitable and growing company combined with a small-company entrepreneurial spirit.

Our purpose-driven ethos provides team members with opportunities to contribute, develop, and belong.
We have a new and exciting opportunity for a

Senior Learning Specialist

to join our L&D team This role will allow you to deliver effective internal training programs that prepare Team Members to drive revenue through effective performance.

This role exists to provide Training expertise to Shared Services Department as well as provide governance of Training and the associated technology, formats, and standards across the enterprise to ensure that an exceptional and consistent experience is provided in all Training developed by all departments.

WHAT YOU WILL DO
Conducts needs assessments for Shared Service Departments to determine opportunities for process or knowledge improvement through training.
Creates master plans and schedules for training for Shared Services initiatives.

Consults with leaders to identify knowledge gaps and uses a structured instructional design model to determine training needs and recommends solutions.

Directs leaders to alternative resources if training is not the most appropriate solution.
Establishes training goals and, when applicable, develops curriculum plans to achieve training goals.
Works with Senior Leadership to determine training priorities and resources available for training.
Develops and designs training programs using instructional design principles and best practices.

Identifies appropriate training development resource – whether internal or vendor – or external program and recommends vendor where appropriate, managing to budget.

Based on training goals, audience, and available resources, determines the best delivery method to achieve learning results.
Identifies measurement(s) for training success. Establishes evaluation methodology using Kirkpatrick's Four Level model during the design phase of training.

Works with Subject Matter Experts, creates content, learning exercises, measurement, and reinforcement activities based on the delivery method and training goals established.

Creates instructor guides to document each training course using the corporate instructor guide template.
Recommends instructors for specific training programs. Works with instructors to ensure understanding of lesson plans to facilitate the best delivery experience for participants.
Tracks instructor performance, where applicable, and provides feedback and coaching to continually improve performance.
Ensures the training content is interactive, engaging to audience, and meets corporate standards for training.
Reviews and revises training content to ensure training stays current and relevant.
Integrates Mission, Values and other organization operating principles into training programs.
Measures training in accordance with evaluation methodology and reports results to leadership.
Promotes training opportunities and works with leaders to solicit participation.
Communicates with participants and, where applicable, managers, regarding pre-work, training content, and reinforcement activities.
Manages training communications and promotions to engage participants in attending and applying learning.

Promotes the use of training and development resources as a part of development planning for Team Member retention and engagement.

Serves as master administrator for the ICW Group iLearn Learning Management System.
Determines LMS access levels and assigns roles to users.
Reviews all content prior to upload to ensure compliance with training principles and ICW training standards.

Ensures LMS-assigned training of all departments is deployed in a manner and pace that is consumable by all trainees based on business cycles or other assigned training requirements.

Maintains and tracks all Training records for each of the prescribed required trainings, as outlined within the training governance guidelines.

Follows up on incomplete required trainings systematically and thoroughly and escalates incomplete participants to appropriate management.
Monitors LMS participation, success criteria and generates relevant reports to Management.
Manages organization's Training Library.
Coordinates with individual departments to utilize LMS as repository for all training materials and courses.
Identifies training that can be automatically delivered using the LMS tools and works with departments to convert training.
Recommends changes to training content and provides feedback to Training designer.
Reviews all paid or vendor delivered content is relevant and determines the applicable tags are assigned in the LMS.
Ensures all materials are prepared in a compliant format for the LMS.
Drives and manages learning governance as a strategic business process.

Establishes and maintains Training Governance Committee for all Training Specialists across the enterprise and conducts regular meetings and reviews of standards and procedures.

Recommends and secures "Train the Trainers" for training personnel based on needs defined by the Governance Committee.
Establishes and maintains written standards, templates and guidelines for in-house developed training for all methods of delivery.

Establishes a yearly enterprise calendar for deployment of required annual and expected new training that will be delivered ensuring minimal overlap and sufficient completion periods.

Monitors key indicators to ensure that learning is strategically aligned and delivering value.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities but will i nfluence non-direct reports to align their work with standards, templates and guidelines.

Must be able to cohesively manage a Committee of professionals and engage them around a common purpose.

WHAT YOU BRING TO THE ROLE
Bachelor's degree from four-year college or university required Instructional Design, Organizational Development, Business Management, Education, or related field.
Minimum 5 years of actual corporate training development and delivery experience.

Experience includes developing leadership training programs, teaching adult learners, managing projects, coordinating logistics, creating training materials, and creating and deploying materials within a learning management system.

Minimum 3 years of experience leading change management initiatives for larger scale projects.
Certificate in ATD or other similar training certifications preferred.

KNOWLEDGE AND SKILLS
Advanced skills in facilitating leadership and development strategies to align organization culture with business goals.
Knowledge of adult learning principles and demonstrated experience using best practices in instructional design. Ability to translate business and technical requirements into effective learning solutions.
Previous experience with providing consultative services to all levels of staff and management.
Excellent oral communication skills; superior technical and persuasive writing skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

Occasional travel may be required.

COMPENSATION
The salary range listed for this position, $ 86,247.55

to $

145,450.54

,

is exclusive of fringe benefits and potential bonuses.

If hired at ICW Group, your final base salary compensation will be determined by factors such as skills, experience and/or education.

In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We typically do not hire towards the maximum of the range in order to allow for future and continued salary growth.

We also offer a substantial benefits package outlined below.
WHY JOIN ICW GROUP?
Challenging work and the ability to make a difference
You will have a voice and feel a sense of belonging
We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match
Bonus potential for all positions
Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)
10 paid holidays throughout the calendar year
Want to continue learning? We'll support you 100%
ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

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Senior Learning Specialist - San Diego, United States - ICW Group Insurance Companies

Description

Volunteer Learning Specialist

LEARNING DISABILITIES SPECIALIST