- Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
- Lead through change. Model leadership competencies, build credibility and act as a champion for business growth.
- Communicate effectively. Provide the information the team requires to be successful.
- Build high performing teams by creating a culture of collaboration. Provide feedback, direction, and follow-up that will drive business results and support team member engagement.
- Deliver results. Execute business ex pectations within expected timeframes by setting clear expectations, utilizing follow up and accountability.
- Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
- Ensure a safe and positive environment and experience for the team members.
- Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.
- Guarantee service excellence through all points of contact.
- Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern.
- Ensure a safe and positive environment and experience for the members.
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
- Define and model GOLD- Grand opening look daily
- All items stocked, and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside, and out
- Perishable areas stocked and rotated with cold chain maintained
- Acquire a deep knowledge of key metrics and reporting for total club and department performance
- Drive performance and profitability by using reporting to identify trends and areas of opportunity
- Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
- Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets
- Focuses on the key areas of membership performance, frontline service, VOM and club promotions.
- Develops effective and productive teams in the Member Services, Front Line, Membership Ambassadors, training, managing, performance management and assessments; providing frequent feedback, motivation, coaching and discipline when required.
- Ensures the right people and processes are consistently in place
- Maintains clear knowledge and understanding of club policies and procedures across Member Services, Frontline, FDAP, Parking lot and Sanitation.
- Maintenance of overall club including parking lot and the corresponding policies/procedures.
- Executes company programs, associated with each area of responsibility, to plan/expectations.
- Ensures compliance to all policies and procedures to ensure control and integrity within the business/Front End environment
- Evaluates departmental performance using company reporting tools/programs and makes operational decisions within the Front End to maximize MFI, sales, profits, performance, and member experience for each area under their report
- Evaluates direct reports on individual results, leveraging reporting tools to assess strengths and opportunities to prioritize and address growth opportunities.
- Collaborates with Assistant Club Manager to assess Team Member performance, provide actionable feedback, reinforce accountability, and develop talent.
- Effectively communicates membership, frontline, happenings to club Team Members, club management and club support teams.
- Establishes operational efficiencies and productivity standards within the departments by ensuring compliance with the operational functions associated with assigned areas through the consistent enforcement and maintenance of established processes and procedures.
- Responsible for the proper maintenance and working order of the building, equipment, furniture, and fixtures within the frontline; including, Front Door Ambassador supplies and Utility Clerk equipment/supplies.
- Drives membership metrics execution and performance through acquisition, retention, loyalty, and experience programs/initiatives associated with Member Service Desk and Frontline.
- Meets and/or exceeds key metric performance and Membership Fee Income goals as assigned.
- Ensures productivity standards are delivered as expected on the Frontline
- Continually monitors customer service levels (Member Care Emails & VOM) to ensure positive service is delivered, and when not, by creating and enforcing processes that support a positive experience for Members and potential Members.
- Weekly execution of Membership and Frontline team member scorecards.
- Weekly execution of entering front door recoveries, conducting corresponding retraining and disciplinary action when necessary.
- Maintains all club policies processes and procedures.
- Performs other duties as assigned, including working in other departments as needed.
- Regular, predictable, full attendance is an essential function of this job
- Previous customer service or sales work experience required.
- Basic computer knowledge (MS Word, MS Excel, Email) required.
- High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred.
- Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
- Open shift availability required.
- At least 18 years of age.
- Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
- Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
- May require working occasional overnight, or early morning shifts in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
-
Front END Manager
2 weeks ago
BJ's Wholesale Club Cleveland, United StatesJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their a ...
-
Front END Manager
1 week ago
BJ's Wholesale Club Middleburg Heights, OH, United StatesJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their au ...
-
Front-end Manager
4 days ago
Restaurant Depot Avon, United States**Position Title**:Front End Manager · **Department**:Operations · **Supervisor**:Branch Manager · **FLSA**:Exempt (Salaried) · **Position Summary**: · Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and i ...
-
RN Case Manager Hospice
2 weeks ago
Caretenders Hospice Cleveland, United StatesWe are hiring for a Registered Nurse Case Manager in Hospice. · Interviewing for Full Time, Part Time or PRN · At Caretenders Hospice, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole ...
-
Cashier
2 weeks ago
McCoy's Building Supply Cleveland, United StatesJob Description · Time Type: · Part timeRole Details: · Time Type: Part TimeStarting Pay: $14 / HRJob Location: 1000 Frontage Street South, Cleveland, TX 77327 · Job Summary: · The cashier will assist customers by processing monetary transactions at the cash register and provide ...
-
CDL B Local Delivery Truck Driver
6 days ago
SYSCO Cleveland, United States Full timeCompany: · US1636 Greco Ohio - Sidari (Bellissimo Distribution, LLC)Zip Code: · 44114Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · 0Compensation Range: · $ $48.00The compensation rang ...
-
Veterinarian, Associate
3 weeks ago
Big Thicket -Cleveland Cleveland, United States**_Big Thicket Veterinary Clinic_** Cleveland & _New Caney_ is seeking an exceptional **Associate Veterinarian** to join their growing Cleveland team Scheduling options for PT and FT are available · - This is a fantastic opportunity for a new graduate or experienced veterinarian ...
-
Dentist – DDS
2 weeks ago
Aspen Dental Cleveland, United States Full timeAt Aspen Dental, we put You first, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will h ...
-
Dentist - DDS / DMD
2 weeks ago
Aspen Dental Forest City, United States Full timeThis opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...
-
Value Stream
2 weeks ago
Parker Hannifin Corporation Forest City, United States**Org Marketing Statement** · The Hydraulic Valve Division specializes in leading innovative valve solutions that deliver maximum overall value and a preferred partner to our customers in key markets. Relentless commitment to our key end markets through focused innovative solutio ...
-
Registered Nurse RN
1 week ago
Fresenius Medical Care Cleveland, United States Full timePOSITION FEATURES: · *Paid one on one training and education provided · *Empower, engage and train dialysis patients on peritoneal and home hemodialysis using state of the art training programs and equipment · *Primarily works in the clinic setting and conducts initial home vi ...
-
Heavy Equipment Operator I
2 weeks ago
WM Cleveland, United StatesAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · Equal Opportunity Employer: Minority ...
-
Financial Accountant
3 weeks ago
Aurora Technologies Forest City, United StatesOur renowned client in Wiggensbach is currently seeking a full-time Financial Accountant (m/f/d) to join their team at the earliest opportunity. · AUGUSTA Personaldienstleistungen GmbH has been active in the field of personnel placement for over 30 years. Are you looking for a ne ...
-
Aviation System Administrator
3 weeks ago
Crimson Solutions Cleveland, United StatesWE LOVE TRAVEL - that's our vision and what drives our customers. Whether you're traveling to Tokyo, Denver, Bangalore, or anywhere else in the world, you'll inevitably come across the electrifying innovations of Materna IPS. Our self-bag-drop and self-check-in wonders pave the w ...
-
Customer Service Representative
4 days ago
Sapphire Technologies Cleveland, OK, United States FreelanceOur client in the service industry is looking for several customer service representatives / call center agents (m/f/d) in full-time and part-time in Cleveland, OK. · Your responsibilities: · - Receiving and processing calls in customer service and secretarial services in German ...
-
Nursing specialist
3 days ago
Nexus Dynamics Cleveland, United StatesTo strengthen our DRK nursing home Käthe-Bernhardt-Haus in Husum, we need your support. · We are looking for a nursing specialist m/f/d in full-time or part-time. · Your tasks: · Creation of action plans, implementation of activating care, execution of medical orders/treatment c ...
-
Hospice Medical Social Worker
3 days ago
Aserene Healthcare services Cleveland, United StatesAs a Hospice Social Worker, you will provide essential support and counseling services to clients and their families during the end-of-life process. This role requires a compassionate professional dedicated to helping individuals navigate hospice care's emotional, psychological, ...
-
Enterprise Resource Planning
1 week ago
Lakeshore Technical College Cleveland, United StatesPosition Description · **Enterprise Resource Planning (ERP) Project Manager** · - Employment Type · - **full-time** · - Location · - **Cleveland, WI** · - # of Weeks: · **52** · - Hours per week: · **40.00** · - Work Schedule Days: · **Monday, Tuesday, Wednesday, Thursday, Friday ...
-
Front End Manager
1 week ago
BJ's Wholesale Club Middleburg Heights, OH, United StatesJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their au ...
-
Front End Manager
1 week ago
BJ's Wholesale Club Middleburg Heights, United States Full timeThe Benefits of working at BJ's · • BJ's pays weekly · • Generous time off programs to support busy lifestyles* · o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty · • Benefit plans for your changing needs* · o Three medical plans**, Health Reimbursement Account ...
Front END Manager - Middleburg Heights, OH #, United States - BJ's Wholesale Club
Description
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.
The Benefits of working at BJ's
• BJ's pays weekly
• Generous time off programs to support busy lifestyles*
o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for your changing needs*
o Three medical plans**, Health Reimbursement Account (HRA), Health Savings Account (HSA), two dental plans, flexible spending
*eligibility requirements vary by position
**medical plans vary by location
Job Summary:
Responsible for managing, monitoring, and directing all Front-End business components in the execution and delivery of exceptional service and value. Provide TM oversight and direction to exceed performance expectations and results in each area assigned, including Frontline, Membership, Front Door and Utility Clerks. Executes company programs and initiatives to drive membership metrics/growth, improve VOM scores, ensure maintenance standards are met and validate Membership Experience Ambassadors/front door performance of job duties as required. Acts as a key holder for the club.
Leadership:
Team Members:
Members:
Club Standards: Lead teams to deliver GOLD club standards daily.
Know Your Business:
Major Tasks, Responsibilities, and Key Accountabilities:
Qualifications:
Job Conditions: