Central Scheduling Rep - Stamford, United States - Stamford Health

Stamford Health

Verified Company

Stamford, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has an opportunity for a Cental Scheduling Representative in Stamford.

As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:

Competitive salary
Comprehensive, lowcost health insurance plans available day one
Wellness programs
Paid Time Off accruals
Tax deferred annuity and (403b) pension plan
Tuition reimbursement
Free onsite parking

This is a Hybrid Full Time Call Center Position working 1-3 days from home and in office after successful completion of probation.

JOB SUMMARY:

The Radiology Central Scheduling Representative will schedule Imaging and/or Breast exams in a centralized environment via incoming and/or outgoing calls.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

Utilize scheduling guidelines/protocols to handle incoming and/or outgoing calls to accurately schedule Radiology Imaging and/or Breast exams.
Utilize Stamford Health's tools to enter patient information, verify insurance and assist the caller with their request.
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet Radiology monthly budgeted volume goals.
Demonstrate behavior consistent with Stamford Health's mission, vision, goals, objectives, and patient care philosophy.
Demonstrate regular, consistent, and punctual attendance.
Perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

Education and Experience

A High School diploma or an equivalent is required.
Call Center experience is preferred, but not required. Relevant 1 2 years of experience working in a customer service setting
(i.e., Retail, Sales, Medical Office)

Competencies and Qualities

Must be selfdirected, able to multitask, deal effectively with constructive criticism, sit for prolonged periods of time and able to wear a headset.
Must be able to accept ownership for effectively solving customers' issues, complaints, inquiries, keeping patient satisfaction and quality assurance at the core of every decision and behavior.
Must be highly dependable, flexible, a team player, and receptive to change; and able to learn quickly and retain new information.
Must adhere to work schedule; be on time and able to work variable schedule(s) and overtime as necessary.
We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.