- Communicates all pertinent information to patient/customer at initial and subsequent contacts.
- Answers incoming department calls within three rings. Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action.
- Monitors voicemail and initiates appropriate follow-up.
- Relays messages to staff per department guidelines.
- Obtain and document all pertinent information for scheduling intake to facilitate effective insurance verification, scheduling and registration processes.
- Verifies insurance on all new referrals and screens appropriately for department specific needs.
- Documents all interactions with insurance representatives, patients/customers and interested parties.
- Pursues, researches and relays any discrepancies to insurance company representatives, patients and appropriate supervisors.
- Compiles statistical information as needed per department needs. Prints daily scheduling reports. Forwards reports to referral sources documenting accurate information.
- Follows department procedures for initiating required authorizations for services and verifying receipt of authorizations.
- Pre-registers patients per department guidelines. Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms.
- Updates, revises and enters all information in registration system. Obtains patient signatures on all registration paperwork.
- Informs patient of co-payment/payment responsibilities and collects payment.
- Compiles new patient chart including department forms.
- Schedules, re-schedules, coordinates and prioritizes scheduling of multiple service needs. Updates schedules per department guidelines.
- Advises patient/customer of department guidelines related to scheduling, registration, cancellations and late arrivals.
- Completes all scheduling processes prior to patient's first visit and assures that all involved parties have necessary information.
- Other duties and/or projects as assigned.
- Adheres to HMH Organizational competencies and standards of behavior.
- Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day.
- Other duties and/or projects as assigned.
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of 1 year related work experience in a physician practice, hospital setting or directly related customer service setting.
- Good organizational skills; ability to set priorities effectively.
- Excellent communication, written and interpersonal skills; and ability to accept direction and perform multiple tasks.
- Excellent written and verbal communication skills.
- Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.
-
Patient Intake Representative- Outpatient Services
10 hours ago
Hackensack Meridian Health Eatontown, United StatesOverview · Our team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, ...
-
Hackensack Meridian Health Eatontown, United StatesOverview · Our team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here ...
-
HM OUTPATIENT SERVICES Eatontown, United StatesOur team members are the heart of what makes us better. · At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive ...
-
Clinical Testing Neuropsychologist
2 days ago
LifeStance Health Eatontown, United StatesAt LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. E ...
-
Outpatient Services Coordinator
5 days ago
Kootenai Hospital New York, United StatesOutpatient Services Coordinator · Internal Only · Facility · Kootenai Clinic · Department · Kootenai Clinic - Lung and Asthma · Schedule/Shift/Hours · PRN - (As Needed) - Days · Responsible for coordinating activities related to scheduling patients and procedures, referrals, ...
-
Medical Receptionist
1 day ago
Sleep Dynamics Long Branch, United StatesSleep Dynamics is a premier sleep diagnostic and treatment center located in both Neptune City and Middletown, NJ. We are currently hiring for two fulltime medical receptionists to work with our sleep ambassador team to help handle patient volume for consultations OR our insuranc ...
-
Velocity Ventures Oakhurst, NJ, United States FreelanceThe Medical Service (MD) Hessen is the cross-sectoral, independent and impartial social medical expert institution for the concerns of the solidarity community of statutory health insurance and social long-term care insurance. The MD takes on important tasks in determining the ne ...
-
Resident Physician
1 day ago
Spectrum Ventures Long Branch, United StatesOur esteemed client, a teaching hospital and primary care provider in Saxony, is currently seeking a resident physician (m/f) for obstetrics and gynecology. The department for obstetrics and gynecology is equipped with modern facilities and offers a comprehensive range of service ...
-
Specialist in Internal Medicine
4 hours ago
Phoenix Innovations Red Bank, United Statesakut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the leading nationwide company for medical professionals. We provide advice and support to doctors in their search for a suitable position, helping them to achieve their pe ...
-
TAL Healthcare New York, United StatesJob Description · Job DescriptionPosition: Director of Outpatient Behavioral Health Services · Location: Queens, New York · About Us: · A renowned academic hospital dedicated to serving the culturally diverse community of Queens is currently seeking a dynamic and experienced indi ...
-
Patient Access Specialist- Ft- Day
2 days ago
Hackensack Meridian Health Neptune City, United StatesOverview: · "Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, ...
-
Patient Access Analyst- Ft- Day
2 days ago
Hackensack Meridian Health Neptune City, United StatesOverview: · "Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, ...
-
Physiotherapists (m/f/d) - flexible
1 week ago
Infinity Systems Shark River Hills, NJ, United States FreelanceCelenus/salvea is one of the leading providers of inpatient and outpatient healthcare services in Germany, treating patients with various conditions at 61 locations. The salvea facility in Tönisvorst is located in the renowned Alexianer Hospital, offering geriatric rehabilitation ...
-
Golden Gate Group Navesink, NJ, United States FreelanceSenior Centers · Clinical Centers · Integration Centers · Vitanas Academy · Vitanas Outpatient Services · Vitanas Headquarters · Vitanas Facility Services · Vitanas Clean · The historic building of Vitanas Dementia Center Am Schleinufer in Magdeburg used to house the Reichsbahndi ...
-
Cascade Ventures Monmouth, United StatesA social pedagogue is sought for the Therapeutically Supported Individual Living for drug-addicted individuals in Berlin-Reinickendorf as soon as possible. · The team of the Supported Individual Living offers assistance to up to 40 people in the Reinickendorf district in their f ...
-
Deputy Department Head
1 week ago
Eclipse Technologies Farmingdale, NJ, United States FreelanceThe Kassenärztliche Vereinigung Bremen (KVHB) is the representative body for all participating doctors, psychotherapists, and child and adolescent psychotherapists in Bremen and Bremerhaven. As a public corporation, it serves as a service organization for its members and also exe ...
-
Service staff
1 week ago
Neptune Enterprises Marlboro, NY, United States Freelance**Part-time (19.5 hours/week) for the location Arnsberg in Marlboro, NY** · With 927 planned beds, we provide care for over 40,000 inpatients and over 45,000 outpatients annually at four hospital locations, making us one of the largest healthcare providers in Southwest Germany. O ...
-
RWJ Barnabas , NJ, United States Full timeJob Overview: · Patient Service representative performs various front desk/ administrative duties in order to ensure patient and staff satisfaction and timely service delivery. · Qualifications: · Required: · * High School Diploma/ Vocational High School Graduate or possession of ...
-
Receptionist
2 days ago
Atlantic Medical Imaging Toms River, United StatesAMI is seeking a full time Receptionist to join the team in the Toms River Route 37 West office location. This is a great opportunity to join a growing outpatient Radiology practice · AMI offers a generous compensation package including medical, prescription, dental, vision, paid ...
-
Registered Nurse
13 hours ago
Interborough Developmental and Consultation Center Brooklyn, United States**CCBHC- Registered Nurse/Health Coordinator** · **JOB TITLE**: Registered Nurse/ Health Coordinator · **REPORTS TO**: Medical Director and Program Director · **DEPARTMENT**: CCBHC · We believe that in-person operations are the best way to serve our clients, both directly and thr ...
Patient Intake Representative- Outpatient Services - Eatontown, United States - Hackensack Meridian Health
Description
Overview:
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. Its also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
This position is responsible for providing a wide variety of activities including but not limited to: initiating patient intakes; scheduling appointments; performing insurance screening and verification/authorization processes; patient registration; handling a high volume of customer calls/inquiries; entering patient charges; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.
Responsibilities:A day in the life of a Patient Intake Representative at Hackensack Meridian Health includes:
Education, Knowledge, Skills and Abilities Required:
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today